Slough, Berks, 21 June 2007 - Vodat International, a communications solution provider specialising in the retail market, has signed an Elite Partner agreement that enables it to resell business communications software from Interactive Intelligence Inc. (Nasdaq: ININ).
Under the agreement, Stockport-based Vodat International will sell the Interactive Intelligence contact centre automation and enterprise IP telephony products and services throughout the UK.
“With many years of telecommunications experience offering the retai l sector everything f rom design and procurement to implementat ion and support, Vodat International adds major value to our vertical distribution strategy,” says Myles Rose, Interactive Intelligence territory manager for the UK and Ireland.
“Our advanced interaction management applications, coupled with Vodat International’s network infrastructure tailored specifically to meet the tough voice quality demands of the retail sector, provide an ideal solution to end-users looking for a competitive advantage.”
“Many industry surveys show that the retail sector is among the most likely to adopt advanced technologies such as voice over IP,” he confirms.
“The Interactive Intelligence software, with its remote agent and supervisory capabilities together with our reliable IP infrastructure, can help retailers take full advantage of distributed operations. For instance, we see an opportunity for retailers to treat their whole enterprise as a virtual call centre, consequently improving customer communication at the point of service”
Interactive Intelligence developed its software more than a decade ago, based on a scalable, standards-based, unified platform designed to eliminate the cost and complexity introduced by individual point products.
“The Interactive Intelligence unified communications architecture virtually eliminates the need for integration and dramatically simplifies management,” says Bielinski. “By combining this unique architecture with our proven network, retailers can roll out services faster and protect against technological obsolescence.”
Vodat International also plans to offer the Interactive Intelligence software as a hosted service.
“By offering a range of flexible delivery mechanisms, more customers can take advantage of the Interactive Intelligence solutions with the added benefit of being able to easily migrate from a premise-based to a hosted solution – with no loss of applications or lengthy deployment cycles,” Bielinski adds. “Vodat International’s unique reputation as an experienced and trusted advisor to a variety of vertical sectors enables us to jointly offer innovative, yet tailored communications solutions – a strategy that contrasts sharply with many vendors out there today who take a ‘one size fits all’ approach,” concludes Rose.
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of business communications software and services for contact centre automation and enterprise IP telephony. It was founded in 1994 and has more than 2,500 customers worldwide. Recent awards include the 2006 Network World 200, CRM Magazine's 2006 Rising Star Excellence Award, Network Computing Magazine's 2006 Well-Connected Award, and Software Magazine's 2006 Top 500 Global Software and Services Companies. Interactive Intelligence employs approximately 525 people and is headquartered in Indianapolis, Indiana. Interactive Intelligence has five global corporate offices, with additional sales offices throughout North America, Europe and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: http://www.inin.com.
Vodat International Vodat International specialises in providing communication solutions to high street retailers. Vodat International’s specialist knowledge and experience in retailing enables it to leverage value from each of its client’s networks through the development and application of retail specific products and services. Vodat International’s client base includes an impressive range of high street names placing it as the leading player in its chosen sector. For information about Vodat International please visit http://www.vodat-int.com
Melissa Cowdry
Interactive Intelligence
+44 (0) 1753 418821
email: melissa.cowdry@inin.com
Sarah Brambley/Lucie Smith
The Whiteoaks Consultancy
+44 (0) 1252 727313
email: lucies@whiteoaks.co.uk