February 2012 Interactive Intelligence and Ventana Research discuss communications-in-the-cloud trends in a recent video interview. Key trends include the shift from a focus on cost to functionality, and new ways vendors are addressing security concerns. View web article November 2011 According to Dave Paulding of Interactive Intelligence businesses need to be very careful to look out for hidden costs when choosing cloud services. View web article September 2011 Cloud based solutions and the benefits they can bring in saving costs and improving customer service are some of the hottest issues but can the cloud really deliver on the hype? Dave Paulding of Interactive Intelligence reports
View web article September 2011 Interactive Intelligence has provided its Communications-as-a-Service (CaaS) hosted contact solution to the next generation online insurance broker, Policy Expert. CaaS will enhance the company’s customer interactions and support its growing business. View web article September 2011 To an increasing degree, people put their thoughts onto social media where the world can see them. If it’s you they’re thinking about, says Dave Paulding of Interactive Intelligence, what are they saying? View web article August 2011 Jersey Telecom Group (JTG) has replaced its contact centre equipment and telephone system with a new solution from Interactive Intelligence . View web article June 2011 A survey released has revealed that 50 percent of enterprise level businesses positively encourage flexible and remote working and claim to have a well-developed technology platform in place to support it. View web article February 2011 A survey conducted by Interactive Intelligence revealed that UK c-level executives recognise the advantages of moving their business communications applications to the cloud – with 64 percent having already deployed or looking to implement a cloud-based solution within the next five years View web article January 2011 The idea of business process automation (BPA) is familiar: take standardised tasks that are common in any company and automate them, or at least support them with automated ... will be implemented. Dave Paulding is a regional sales director for Interactive Intelligence ... Implementing a well-designed communications platform is the key to boosting ... View web article |