Offering a versatile approach to unified messaging solutions

Interactive Intelligence offers a flexible all-in-one application suite for voice mail, unified messaging and enhanced messaging, built on a single pre-integrated platform that scales from 100 user mailboxes to hundreds of thousands.

Key benefits

Our all-in-one platform results in a lower total cost of ownership by allowing organizations to:

• Integrate to existing PBX and or Centrex phone systems to protect those investments
• Minimize training for new users and eliminate retraining for current ones by replicating existing voice menus, and with intuitive web-based features at the user level, new features are easily deployed
• Integrate to popular e-mail platforms, including multiple platforms simultaneously if needed
• Centralize system administration to a single web-based environment, even for multiple sites and mobile users, reducing IT time and admin costs
• Support organizational growth by simply adding servers and scale users to more features with application licensing, not by adding more hardware as with legacy messaging systems

Achieve platform versatility.

• Voice mail (if that's all you need) - Replace legacy voice mail systems, and integrate existing PBX or Centrex systems -- even with different phone systems throughout your organization. Provide the standard voice mail features users expect, right down to the same Telephone User Interface (TUI) menus they already know — no retraining.
• Unified messaging solution (when voice mail isn't enough) - Manage emails, faxes and voice mails from a single inbox. Implement unified messaging across the organization, or upgrade voice mail users with a flexible licensing model, individually or by groups.
• Enhanced messaging features - Add status and presence management, Find-Me/Follow-Me, rules-based call routing, and Microsoft® Exchange Calendar access -- including TUI and speech access to schedules.
• Fax from the desktop - Manage inbound faxes from the convenience of your desktop, and improve overall fax management with intelligent fax routing routines.
• Mobility to the max - Enable mobile users to manage emails, voice mails, faxes, and company directories from a web browser, PDA, or any phone. Use hands-free speech commands to manage all aspects of your mailbox -- including availability status, directory dialing and forwarded numbers

• Customer Interaction Center for Unified Communications
• Interaction Conference
• Interaction Mobilizer
• Interaction Edge
• Interaction SIP Proxy

Find a partner that cares as much about your business as you do

Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.

• Client Success – Partner with a team committed to your success
• Professional Services – Tap into experience from thousands of deployments
• Education – Get the training you need to hit the ground running
• Support – Ensure the heart of your business doesn’t skip a beat