Unified Communications Solutions

Launch business communications for the entire enterprise.

Interactive Intelligence offers solutions for the modern enterprise that scale from 100 users to tens of thousands of users.

Customer Interaction Center™(CIC) for Unified Communications provides a complete communications system for your business users. Combine voice, unified messaging, presence, IM and more – along with remote and mobile access. CIC also includes advanced applications for your contact center, like IVR, recording, workforce management, and multi-site routing.

Unify voice and data traffic on a single platform.

Leverage a SIP-supported network to blend the Interactive Intelligence feature set with installed business applications to create a fully integrated communications solution that manages phone calls and faxes as well as e-mails, web interactions and valuable business and customer information.

Key benefits

Get broad integration and expanded mobility to business systems.

  • Eliminate complexity by replacing multiple legacy hardware-based systems with a single, all-in-one communications platform and application suite
  • Reduce total cost of ownership by centralizing system administration to one interface, converging voice and data on a single network, and lowering overall maintenance
  • Increase security with advanced voice encryption methods and fewer access points for system "break-ins"
  • Support business growth and enterprise expansion with simple application licensing -- not additional hardware, middleware or costly capital expenditures