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Outsourcers

Transform the way you service clients.

Whether your business is inbound customer care, telemarketing, collections, or fundraising, change the way you service your clients with the all-in-one communications platform from Interactive Intelligence.

Deploy faster.

As you turn up new client programs, Customer Interaction Center™ (CIC) allows for faster deployments, ease of integration to external systems, and provides a single point of ongoing administration. Offered as cloud-based or on-premise, CIC readily scales and offers the flexibility to deploy at your ideal location – domestic, near-shore, offshore, or at home.

Give them options.

Meet each of your client’s unique requirements head-on with our innovative multichannel platform. Route calls, handle web chats, SMS, email, social media and more – all while using skills-based routing to match each customer’s unique need with the best possible agent.

Offer anytime, anywhere access.

Give your clients the visibility they’re demanding with anytime, anywhere access to historical reports, real-time statistics, remote live call monitoring and streaming call recordings. For your clients it’s secure web-based access to their specific performance reports and critical operations data – for you it’s a competitive advantage.

Ensure business continuity.

Achieve a secure and redundant communications environment with CIC’s all-in-one architecture. Designed from the ground-up with disaster recovery and business continuity in mind, CIC can support your strictest requirements. As a software-based solution, fail-over servers can be deployed within the same site, at multiple locations, or in the cloud using Interactive Intelligence’s CaaS service.

Benefit from a single solution

Reduce or even eliminate the challenges of multi-vendor integrations with CIC’s expansive capabilities. There’s no need to spend time or resources searching for and integrating new functionality – with CIC it’s all pre-integrated and ready to use.

  • Voice and multichannel recording – including speech analytics
  • Workforce optimization with quality monitoring and agent scheduling
  • Self-service with IVR and speech recognition
  • Proactive campaigns and outbound dialing

Outsourcers’ large inbound, outbound or blended contact centers around the globe benefit from CIC’s all-in-one capabilities like ACD and multichannel routing, recording and voice analytics, workforce optimization and predictive dialing solutions – in over 26 languages.

Service Bureaus get a variety of communications and customer service capabilities from CIC for everything from voice, email, conferencing and presence management.

Over 200 contact center outsourcers and service bureaus rely on Interactive Intelligence solutions.

Find a partner that cares as much about your business as you do

Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.

  • Client Success – Partner with a team committed to your success
  • Professional Services – Tap into experience from thousands of deployments
  • Education – Get the training you need to hit the ground running
  • Support – Ensure the heart of your business doesn’t skip a beat