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When an automated, post-call survey is structured and managed effectively, it can help reduce customer attrition, build the brand, and improve profitability. Interaction Feedback lets you create and manage automated post-call surveys that better quantify customer perceptions and pinpoint key areas for improvement by comparing survey results with operational contact center data.
Interaction Feedback is built into the Customer Interaction Center™ (CIC) platform and application suite from Interactive Intelligence and requires no third-party integration. Simply activate the Interaction Feedback application for everything you need to create and manage post-call surveys successfully.
Interactive Intelligence offers your choice of a complete on-premise solution, a cloud-based solution, or a managed service. You can even migrate your cloud-based solution to your own site at any time, seamlessly, without incurring downtime or losing applications.
Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.
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Top 10 Customer Satisfaction Best Practices for Contact Center IVR SurveysTransforming a measurement program into a meaningful program
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