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Content Management

Content management solutions from Interactive Intelligence combine all kinds of information to be shared throughout the contact center and enterprise. Scanned images, documents, spreadsheets, photos, call recordings, and video files are all stored, organized, and secured in a customized structure that your company establishes.

Flexible and instant access

Provide users with immediate access to folders and information whether they are in the office or in the field. With our web-based interface, access can be expanded outside of your organization to include secured viewing for third parties and customers.

Consolidate content and communications

Go paperless while consolidating all content related to a customer. Include important documentation, chat transcripts, call recordings, and other pieces of content to provide users with a complete look at a customer file and interaction history.

Extend business processes

Initiate a process based on the receipt of a document, route and assign content for approval, or simply provide links to easily access related files. With the combination of our content management and business process automation tools, content and workflows are efficiently and effectively integrated.

With consolidated communications, content, and processes, you have the highest level of insight into every aspect of your business.

  • Multiple capture options – From email, fax, network directory monitoring utilities, to batch scanning and upload features, our solution allows you to capture and store content -- no matter how it comes in to your organization.
  • Customizable indexing – Organize data and content to best suit fit your business needs.
  • Content automation – Route content for collaboration and notification purposes based on skills, availability, and details around the content.
  • Remote access – With our web-based offering, access is not just limited to internal users. Allow secured web-based access to content to for remote employees, customers, and third parties as needed.
  • Track and report – Track content changes, workflow processes, and user access to provide for detailed metrics around every piece of content.
  • Consolidate content and communications – Store call recordings, chat transcripts, and other interactions can be stored to in a customer files to offer additional insight and reporting.

Find a partner that cares as much about your business as you do

Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.

  • Client Success – Partner with a team committed to your success
  • Professional Services – Tap into experience from thousands of deployments
  • Education – Get the training you need to hit the ground running
  • Support – Ensure the heart of your business doesn’t skip a beat

Resources

Interactive Intelligence 

Integrated Content and Communications: A Key Business Issue for Insurers
Read about the key role that communications and content play in creating a superior customer experience.