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Communications-Based Process Automation (CBPA) provides a more complete foundation for improving processes. Blending people and work together with greater precision, CBPA applies the unified communications technologies and practices that contact centers use to speed processes for interaction management and customer service. For business processes, CBPA positions companies to accomplish more in less time.When you automate business processes with a unified solution from beginning to end, the return on your investment is far more measurable.
CBPA leverages Interaction Process Automation™ (IPA) and communication technologies proven in contact centers for more than a decade:
CBPA leverages Interaction Process Automation™ (IPA) and provides a unified platform to track work, people and resources. This allows businesses to automate processes more comprehensively than with any other solution.
A New Approach to Business Process AutomationRead how to achieve greater organizational efficiency plus quantifiable ROI.
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