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Interactive Intelligence offers solutions for contact center automation, unified communications, and business process automation based on an open-standard, all-in-one software suite. More than 6,000 organizations worldwide currently use our unified IP communications solutions, which can be deployed via the cloud or on-premises.
Get everything your contact center needs to offer consistent, world-class service in a single, pre-integrated application suite. Use our all-in-one platform in the cloud or on-premises to support from 25 to 5,000 agents or more.
Support 100 to tens of thousands of users with a single, all-software, SIP-based, IP PBX application suite that easily integrates with existing business applications. Users, agents, workgroups, and mobile/remote employees get a total solution.
Count on a unified platform to track work, people and resources with Interaction Process Automation (IPA). This business process automation solution automates processes more comprehensively than any other.
Interactive Intelligence Communications as a Service (CaaS) is powered by an all-in-one software platform, Customer Interaction Center™, and proven in more than 6,000 customer sites worldwide. Choose CaaS for mid-size to large organizations or CaaS Small Center℠ for centers with 10-50 agents. Or consider PureCloud℠, a communications, collaboration, and customer engagement platform that takes full advantage of the distributed nature of the cloud.
Our workforce optimization solution includes workforce management, customer feedback surveys, speech analytics, as well as interaction and screen recording.
Interaction Decisions™ is a single, integrated response system for contact center strategic planning. It enables companies to quickly evaluate and respond to complex RFPs.
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