Our Solutions

Solutions from Interactive Intelligence

Interactive Intelligence offers solutions for contact center automation, unified communications, and business process automation based on an open-standard, all-in-one software suite. More than 6,000 organizations worldwide currently use our unified IP communications solutions, which can be deployed via the cloud or on-premises.

Contact Center

Get everything your contact center needs to offer consistent, world-class service in a single, pre-integrated application suite. Use our all-in-one platform in the cloud or on-premises to support from 25 to 5,000 agents or more.

Unified Communications

Support 100 to tens of thousands of users with a single, all-software, SIP-based, IP PBX application suite that easily integrates with existing business applications. Users, agents, workgroups, and mobile/remote employees get a total solution.

Business Process Automation

Count on a unified platform to track work, people and resources with Interaction Process Automation (IPA). This business process automation solution automates processes more comprehensively than any other.

  • No more inefficiency and human error
  • Real-time monitoring interface
  • Out of the box and custom reports
  • Content management

Cloud Solutions

Interactive Intelligence Communications as a Service (CaaS) is powered by an all-in-one software platform, Customer Interaction Center™, and proven in more than 6,000 customer sites worldwide. Choose CaaS for mid-size to large organizations or CaaS Small Center℠ for centers with 10-50 agents. Or consider PureCloud℠, a communications, collaboration, and customer engagement platform that takes full advantage of the distributed nature of the cloud.

  • Increased flexibility
  • Faster deployment
  • No large upfront capital expense
  • Reduced IT staff requirements

Workforce Optimization

Our workforce optimization solution includes workforce management, customer feedback surveys, speech analytics, as well as interaction and screen recording.

  • Ensure adherence
  • Improve first-call resolution rates
  • Gauge perception of your organization
  • Focus on improvement

Strategic Planning

Interaction Decisions™ is a single, integrated response system for contact center strategic planning. It enables companies to quickly evaluate and respond to complex RFPs.

  • Determine staffing requirements
  • Develop scenarios for numerous servicing strategies
  • Achieve a higher win percentage