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Interaction Optimizer® is a workforce management software application that simplifies the process of scheduling numerous agents in multichannel contact centers. Along with simplicity, other benefits of Interaction Optimizer reflect its name, as your contact center optimizes overall performance and service.
Interaction Optimizer is built into the Customer Interaction Center™ (CIC) platform and application suite and requires no third-party integration. IT professionals appreciate the CIC system’s common interface to inherently administer Interaction Optimizer and associated supervisory applications. Compared to other workforce management systems and point solutions, Interaction Optimizer results in a much lower total cost of ownership.
Interactive Intelligence offers your choice of a complete on-premise solution, a cloud-based solution, or a managed service. You can even migrate your cloud-based solution to your own site at any time, seamlessly, without incurring downtime or losing your applications.
Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.
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Workforce Management: It’s more than just software
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7601 Interactive WayIndianapolis, Indiana 46278USACall: +1 800.267.1364
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