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Interaction Optimizer® is a workforce management (WFM) software application that simplifies the process of forecasting volumes and scheduling agents in multichannel contact centers. As part of the Customer Interaction Center (CIC) all-in-one platform, the Interactive Intelligence workforce management system does not require any third-party ACD or CTI integrations and always uses up-to-date information on agent availability, skillsets, and routing rules when creating forecasts and schedules. The business benefits of Interaction Optimizer reflect its name, as your contact center optimizes the utilization of your valuable agent resources.
Interaction Optimizer is a part of the Interactive Intelligence Workforce Optimization (WFO) suite, a comprehensive solution for optimizing workforce performance to achieve operational goals. Seamless integration with the Interactive Intelligence all-in-one contact center solution ensures quick deployment, lower operating costs, and worry-free operation. Interactive Intelligence WFO provides feature-rich functionality for interaction recording, workforce management, quality management, customer feedback, strategic planning, and real-time speech analytics.
Interactive Intelligence offers your choice of a complete on-premises solution, a cloud solution, or a managed service. You can even migrate your cloud solution to your own site at any time, seamlessly, without incurring downtime or losing your applications.
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7601 Interactive WayIndianapolis, Indiana 46278USACall: +1 800.267.1364
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