Third party Integrations

Transform your business with a pre-packaged, out-of-the-box solution.

Managing modern-day customer experiences requires that a whole host of strategic business applications must work in harmony – unified communications (UC), customer relationship management (CRM), workforce optimization (WFO), gateways, routers, databases and dozens of other third-party software solutions.

If you’re looking to integrate the Customer Interaction Center™ (CIC) with any of these, call on us. Our productized, out-of-the-box integrations are based on industry standards. Certified by many of today’s top application providers, they go beyond the surface to transform the way you do business.

  • Leverage existing investments
  • Enhance customer experiences
  • Satisfy IT requirements with quick, easy, low-risk deployments
  • Deliver lower cost of ownership

Click on the features tab to learn more.

Microsoft integrations

  • Lync Server 2010
  • Dynamics CRM
  • Dynamics GP

IBM integrations

  • Sametime

CRM integrations

  • Salesforce
  • RightNow CX
  • Astute
  • BMC Remedy
  • Heat (FrontRange)
  • SAP
  • Onyx (Consona)
  • Siebel (Oracle)

WFM integrations

  • NICE
  • Verint
  • Aspect

Let’s face it, there are a lot of parts to running a contact center – both hardware and software parts - from gateways and routers to databases and email servers. If you’d like to find out if your parts work with our parts, check out our Testlab page. On it, you’ll find out whether the versions of the solutions you love most work with our solutions.

Hardware

  • Telephony Cards
  • Gateways
  • Mobile Devices
  • PBXs
  • Servers
  • SBC’s
  • SIP Carriers
  • SIP IP Phones

Other Software

  • ASR Engines
  • Data & System Protection
  • Database Servers
  • Desktop Virtualization
  • Email Platforms and Clients
  • Microsoft Patches
  • TTS Engines
  • Virtual Applications
  • Web Browsers
  • Web Servers