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Managing modern-day customer experiences requires that a whole host of strategic business applications must work in harmony – unified communications (UC), customer relationship management (CRM), workforce optimization (WFO), gateways, routers, databases and dozens of other third-party software solutions.
If you’re looking to integrate the Customer Interaction Center™ (CIC) with any of these, call on us. Our productized, out-of-the-box integrations are based on industry standards. Certified by many of today’s top application providers, they go beyond the surface to transform the way you do business.
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Let’s face it, there are a lot of parts to running a contact center – both hardware and software parts - from gateways and routers to databases and email servers. If you’d like to find out if your parts work with our parts, check out our Testlab page. On it, you’ll find out whether the versions of the solutions you love most work with our solutions.
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