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Utilities

Provide an outstanding customer experience.

Smarter customers want smarter communications and an easy way to work with utility providers.

We collaborate with utility companies all over the world who specialize in natural gas, electric, water, waste, and distribution, because our all-in-one platform requires less hardware, reduced maintenance, and no multi-vendor sourcing.

  • Engage customers with timely notifications via chat, SMS, inbound calls and social media
  • Provide self-service options to increase customer satisfaction and decrease costs
  • Integrate standards-based contact center solutions with legacy systems and applications
  • Create a virtual contact center model with multiple locations
  • Tie-in remote employees to better manage agents and resources
  • Coordinate outage and maintenance with inherent business continuity and disaster recovery options

Our communications solutions have helped utilities companies around the globe streamline processes for both their internal and external utility customers.

Natural Gas

Ensure emergency calls get priority treatment using IVR and skills-based routing

Electric

Manage outages and peak periods with email, chat, SMS, social media, IVR self-service and outbound dialing campaigns

Water and waste management

Realize the benefits of an all-in-one contact center solution while integrating existing systems

Interactive Intelligence® offers a comprehensive all-in-one suite of solutions.

IVR and self-service – Turn service on or off, read a meter, set-up payment plan, report outage, enroll in e-bill, enroll in budget payment plan, apply for rebates, sign up for auto bill pay -- these are a few of the items your customers could use

Preferred choices to communicate – Let your customers choose to contact you by phone, email, chat, or SMS. 

Accounts receivable management solutions – Manage pre- and post- accounts.

Streamline and automate processes – Automate customer service requests, route trouble tickets, and plan construction of your infrastructure. With Interactive Process Automation™, you can streamline processes as needed.

Find a partner that cares as much about your business as you do

Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.

  • Client Success – Partner with a team committed to your success
  • Professional Services – Tap into experience from thousands of deployments
  • Education – Get the training you need to hit the ground running
  • Support – Ensure the heart of your business doesn’t skip a beat