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Smarter customers want smarter communications and an easy way to work with utility providers. We collaborate with utility companies all over the world who specialize in natural gas, electric, water, waste, and distribution, because our all-in-one platform requires less hardware, reduced maintenance, and no multi-vendor sourcing.
Our communications solutions have helped utilities companies around the globe streamline processes for both their internal and external utility customers.
Ensure emergency calls get priority treatment using IVR and skills-based routing
Manage outages and peak periods with email, chat, SMS, social media, IVR self-service and outbound dialing campaigns
Realize the benefits of an all-in-one contact center solution while integrating existing systems
Interactive Intelligence® offers a comprehensive all-in-one suite of solutions.
IVR and self-service – Turn service on or off, read a meter, set-up payment plan, report outage, enroll in e-bill, enroll in budget payment plan, apply for rebates, sign up for auto bill pay -- these are a few of the items your customers could use
Preferred choices to communicate – Let your customers choose to contact you by phone, email, chat, or SMS.
Accounts receivable management solutions – Manage pre- and post- accounts.
Streamline and automate processes – Automate customer service requests, route trouble tickets, and plan construction of your infrastructure. With Interactive Process Automation™, you can streamline processes as needed.
Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.
The Aging Utility Workforce: Business Impacts, Technologies, and Material Strategies to Address the ChallengesLet’s Get Social: Best Practices in Utility Outage CommunicationsFour ‘Must Have’ Utility Contact Center Enhancements to Improve Customer Service and Save Money
Göteborg Energi ABCitizens Energy Group Wisconsin Public Service and Upper Peninsula Power Company
Solutions for the Utilities Industry
7601 Interactive WayIndianapolis, Indiana 46278USACall: +1 800.267.1364
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