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Whether your business is inbound customer care, telemarketing, collections, or fundraising, change the way you service your clients with the all-in-one communications platform from Interactive Intelligence.
As you turn up new client programs, Customer Interaction Center™ (CIC) allows for faster deployments, ease of integration to external systems, and provides a single point of ongoing administration. Offered as cloud-based or on-premise, CIC readily scales and offers the flexibility to deploy at your ideal location – domestic, near-shore, offshore, or at home.
Meet each of your client’s unique requirements head-on with our innovative multichannel platform. Route calls, handle web chats, SMS, email, social media and more – all while using skills-based routing to match each customer’s unique need with the best possible agent.
Give your clients the visibility they’re demanding with anytime, anywhere access to historical reports, real-time statistics, remote live call monitoring and streaming call recordings. For your clients it’s secure web-based access to their specific performance reports and critical operations data – for you it’s a competitive advantage.
Achieve a secure and redundant communications environment with CIC’s all-in-one architecture. Designed from the ground-up with disaster recovery and business continuity in mind, CIC can support your strictest requirements. As a software-based solution, fail-over servers can be deployed within the same site, at multiple locations, or in the cloud using Interactive Intelligence’s CaaS service.
Reduce or even eliminate the challenges of multi-vendor integrations with CIC’s expansive capabilities. There’s no need to spend time or resources searching for and integrating new functionality – with CIC it’s all pre-integrated and ready to use.
Outsourcers’ large inbound, outbound or blended contact centers around the globe benefit from CIC’s all-in-one capabilities like ACD and multichannel routing, recording and voice analytics, workforce optimization and predictive dialing solutions – in over 26 languages.
Service Bureaus get a variety of communications and customer service capabilities from CIC for everything from voice, email, conferencing and presence management.
Over 200 contact center outsourcers and service bureaus rely on Interactive Intelligence solutions.
Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.
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