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Whether your business is inbound customer care, telemarketing, collections, or fundraising, change the way you service your clients with the all-in-one communications platform from Interactive Intelligence.
As you turn up new client programs, Customer Interaction Center™ (CIC) allows for faster deployments, ease of integration to external systems, and a single point of ongoing administration. Offered in the cloud or on premises, CIC readily scales and offers the flexibility to deploy at your ideal location – domestic, near-shore, offshore, or at home.
Meet each of your client’s unique requirements head-on with our innovative multichannel platform. Route calls, handle web chats, SMS, email, social media and more – all while using skills-based routing to match each customer’s unique need with the best possible agent.
Give your clients the visibility they demand with anytime, anywhere access to historical reports, real-time statistics, remote live call monitoring, and streaming call recordings. For your clients, it’s secure web-based access to their specific performance reports and critical operations data. For you, it’s a competitive advantage.
Achieve a secure and redundant communications environment with CIC’s all-in-one architecture. Designed from the ground-up with disaster recovery and business continuity in mind, CIC can support your strictest requirements. As a software-based solution, fail-over servers can be deployed within the same site, at multiple locations, or in the cloud using Interactive Intelligence’s CaaS service.
Reduce or even eliminate the challenges of multi-vendor integrations with CIC’s expansive capabilities. There’s no need to spend time or resources searching for and integrating new functionality. With CIC, it’s all pre-integrated and ready to use.
Available in 24 languages, our CIC solution delivers amazing capabilities to over 200 contact center outsourcers and service bureaus worldwide:
Outsourcers with large inbound, outbound, or blended contact centers can deliver results using our CIC solution.
CIC offers a variety of communications and customer service capabilities for everything from voice, email, conferencing and presence management.
Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.
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