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Insurance carriers, MGAs and third-party administrators face increasingly competitive environments. To stay ahead, companies must simplify operations across business applications and improve communication with insureds and prospects. With the multichannel platform from Interactive Intelligence® and its integrated applications for the contact center, unified communications, business process automation and insurance content management, your organization has a consolidated view of all communications, processes, and content with a single open solution.
No matter how your policyholders prefer to communicate with your organization, all interactions are handled inherently. Calls, chats, faxes, emails, social media, and mobile interactions can all be delivered to the appropriate underwriter or assigned adjuster for a more efficient and improved customer experience. Not to mention, integration to policy and claim administration systems is seamless, and new business and claim processing can be handled on a single platform, connecting offices, agents, adjusters, third parties, and policyholders.
Business process automation and insurance content management combine for an intrinsic communications-based approach to streamlining processes. Maximize data value, assign, control and track every piece of content across your organization, while viewing all associated interactions. Policy and claim files are not only paperless; they include process details and interaction histories between internal employees, policyholders, and third parties, maintaining a consolidated company-wide view of all communications and inquiries.
Deploying a single software platform allows insurance organizations to simplify their infrastructure and reduce administration and energy costs significantly; a return that is immediate. Protect existing administration system investments with easy integration, connect distributed offices, increase security for voice and data, and create disaster recovery programs.
Over 250 insurance organizations of all types and sizes around the world use our complete, scalable, multichannel solutions to manage business processes and content, improve communications with policyholders, and expand ROI. By streamlining operations, your organization provides better service to more customers with fewer interruptions and complaints. Almost immediately, you are attracting new business while retaining the existing relationships with insureds and agents.
Our solutions for contact center, unified communications, business process automation, and content management have something for each insurance organization.
Every property and casualty company wants improved customer communications and service. Interactive Intelligence enables carriers to improve new business processing, close claims faster, and enrich the policyholder experience with proven solutions.
Companies can streamline communications to enhance overall customer support strategies and increase satisfaction for policyholders, agents, third parties – even internal employees. In addition, our platform is easily integrated with existing CRM and administration systems to provide an even greater benefit.
The life insurance industry typically centers on face-to-face interactions and personalized service, especially in claims processing. The all-in-one platform from Interactive Intelligence allows organizations to keep this personalized value by offering multichannel interactions in a single solution that create advanced routing details and rules to ensure the best customer experience.
With over 250 insurance customers across North and South America, Asia, Africa, and Europe – we have experience with insurance organizations of all types and sizes. Our all-in-one platform focuses on key business needs for the insurance industry and creates a leading edge solution for customer communications management. It’s just what your organization needs to provide superior customer service.
Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.
Watch IPA in ActionSolutions for Content Management
Insurance Contact Centers in the CloudThe Insurance Contact Center Transformation: The Business Value for Improved Customer ServiceBest Practices in Customer Service for Insurance: Maturing the Focus…from Transaction to InteractionExtending Contact Center Capabilities Across the Insurance Enterprise: Conjoining Social, Mobile, ECM, and Process Automation Beyond the Insurance Contact Center: The Communications Center of the Future The New Customer Service Model in Insurance Communications-Based Process Automation (CBPA) Holistic Customer Communications Management (CCM): Building Profitable Relationships in Insurance
Solution Brochure, The Insurance Industry
New York Central Mutual Insurance
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