Demand a secure communications environment

Customer Interaction Center™, our all-in-one unified IP communications solution, enables your agency to do more.

  • Get secure inbound and outbound communications by replacing multi-system solutions and eliminating countless points of access for potential breaches
  • Manage voice calls, faxes, emails, chats, SMS and social media requests
  • Encrypt and protect calls, recordings and data
  • Offer self-service options for public access, 24/7
  • Use intelligent routing to ensure the right user is matched to every interaction
  • Streamline communications and business process flows

Find out how Interactive Intelligence’s multichannel solution can safeguard your communications environment.


  • Federal agencies’ large inbound, outbound or blended contact centers in multiple locations find it easy for them to realize the benefits of CIC’s all-in-one capabilities
  • State and Local agencies’ need the variety of communications Interactive Intelligence provides – everything from conferencing and presence management through our breadth of contact center solutions – to serve various constituencies

Over 200 public sector agencies rely on Interactive Intelligence® solutions.

Find a partner that cares as much about your business as you do

Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.

  • Client Success – Partner with a team committed to your success
  • Professional Services – Tap into experience from thousands of deployments
  • Education – Get the training you need to hit the ground running
  • Support – Ensure the heart of your business doesn’t skip a beat