Demand a secure communications environment.

Customer Interaction Center™, our all-in-one unified IP communications solution, enables your agency to do more.

  • Get secure inbound and outbound communications by replacing multi-system solutions and eliminating countless points of access for potential breaches.
  • Manage voice calls, faxes, emails, chats, SMS and social media requests.
  • Encrypt and protect calls, recordings and data.
  • Offer self-service options for public access, 24/7.
  • Use intelligent routing to ensure the right user is matched to every interaction.
  • Streamline communications and business process flows.

Interactive Intelligence’s multichannel solution can safeguard your communications environment.

Federal agencies

Large inbound, outbound or blended contact centers in multiple locations quickly realize the benefits of CIC’s all-in-one capabilities.

State and local agencies

Interactive Intelligence provides everything from conferencing and presence management through a breadth of contact center solutions to serve various constituencies.

Over 200 public sector agencies rely on Interactive Intelligence® solutions.

Find a partner that cares as much about your business as you do

Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.

  • Client Success – Partner with a team committed to your success
  • Professional Services – Tap into experience from thousands of deployments
  • Education – Get the training you need to hit the ground running
  • Support – Ensure the heart of your business doesn’t skip a beat