Accounts Receivable Management

Make your collections center a recovery powerhouse.

How? With solutions that meet even the most sophisticated contact center and debt collection needs. Accounts receivable management (ARM) solutions from Interactive Intelligence® allow your collections environment to accelerate key recovery functions, process critical receivables data, and stay in compliance.​


Take command of your receivables.

Managing receivables starts with Interaction Collector, an easily configured desktop application that empowers your collectors while maintaining compliance. Collectors now have the ability to handle the entire lifecycle of delinquent accounts, including early- and late-stage collections, as well as first- and third-party unique requirements – all at their fingertips.

Everything for the contact center.

Customer Interaction Center​™ (CIC) covers any ARM organization's contact center requirements.

Cloud or premise.

Accounts Receivable contact center and collections solutions are available as cloud or on premises.​​​​

ARM solutions for every collections business.

First Party Credit Grantors

Your focus on the customer experience doesn’t stop when an account moves into early delinquency. That’s why Interaction Collector is designed as an adjunct to billing systems and capable of managing the debt lifecycle from early-stage delinquency through post charge-off. The easily configured rules-based strategy engine automates business workflow logic – without help from IT. And a browser-based collector desktop simplifies deployment and maintenance, while account analysis and query tools allow for detailed, customized insight into your collections operations.

For the contact center, Customer Interaction Center can do it all. ACD and multichannel routing and recording, real-time speech analytics, predictive dialing, and more.

And as a first-party creditor, determine which debt to outsource – and to whom. Then compare productivity throughout the recovery process using Agency Manager.

Collection Agencies

In addition to all the services available to First Party Creditors, offer reporting and data access to your clients via a secure web portal via Collector’s Web Access.

Debt Buyers

Seamlessly track and manage the entire debt purchase and receivables sales cycle with Portfolio Manager.


Rely on end-to-end integration.

Collections can’t run without integration – and there’s a lot needed – especially when going from the desktop to the contact center, back-end systems, and out to vendors and partners you rely on. ARM solutions from Interactive Intelligence offer pre-built integration for these critical needs.

  • Desktop PBX call controls, including look-ahead transfer, presence management,
    and dial pad
  • Single disposition with integrated account notes
  • Multi-day scheduled call backs
  • Cross-campaign account status change or removal
  • IVR and multichannel (email, SMS, chat) integration
  • Inbound screen pop

Check out the benefits.

  • Deploy one or more new channels as needed – SMS, chat, email and more.
  • Maintain compliance and increase efficiency by removing all accounts real-time across multiple campaigns when status change occurs.
  • Increase accurate intra-day reports with real-time agent and Dialer results fed back into Interaction Collector.
  • Improve agent efficiency with single disposition and notes entry.
  • Offer cost savings with browser-based desktop, USB headsets.

Find a partner that cares as much about your business as you do

Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.

  • Client Success – Partner with a team committed to your success
  • Professional Services – Tap into experience from thousands of deployments
  • Education – Get the training you need to hit the ground running
  • CIC Support – Ensure the​ heart of your business doesn’t skip a beat
  • Collector Support - For Collector, it’s modules and legacy Latitude Software support