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Accounts receivable management solutions from Interactive Intelligence® and Latitude Software allow your debt collection and recovery environment to seamlessly communicate with disparate internal and external sources, process critical receivables data and accelerate key recovery functions. How? By using a single, expansive solution with customizable debt purchasing management and ROI tools tailored to your specific needs.
Customer Interaction Center™ (CIC) from Interactive Intelligence covers all pre-charge-off requirements.
Latitude Software’s powerful collector desktop allows you to drag-and-drop inputs and outputs as you manage data, workflow and panels. Visual flowcharts drive collection processes and account treatment strategies.
As a debt service provider, determine which debt to outsource – and to whom. Then compare productivity throughout the recovery process using Agency Manager. Debt Buyers can seamlessly track and manage the entire debt purchase and receivables sales cycle with Portfolio Manager.
Our solution is available as cloud-based or on-premise, and its open architecture provides complete access to Microsoft SQL data and pre-built interfaces.
Benefit from the Interactive Intelligence Customer Interaction Center® (CIC) all-in-one-capabilities. ACD and multichannel routing, recording and voice analytics, predictive dialing and business process solutions (including TCPA). Manage all pre- and post-charge-off accounts with Latitude Center and drive collection processes and account treatment strategies with Latitude Workflow. Agency Manager from Latitude Software will manage contractual relationships and the entire account placement cycle.
View performance data and manage purchased debt with Latitude Portfolio Manager.
In addition to all the services available to First Party Creditors, offer reporting and data access to your clients via a secure web portal with Latitude Web Access.
Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.
See our Interaction Dialer product in action
Driving to One Percent: Call Analysis/Answering Machine DetectionBusiness as Usual – How Much is it Costing You?... or, Why Industry-Best Call Analysis MattersTCPA Compliance: Perspectives on Current Technology Options
A Solution for First Party CreditorsA Solution for Third Party AgenciesA Solution for Debt BuyersLatitude Cloud SolutionAccounts Receivable Management for Contact CentersLatitude Interfaces
Apex Financial Management Simm Associates
7601 Interactive WayIndianapolis, Indiana 46278USACall: +1 800.267.1364
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