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How? With solutions that meet even the most sophisticated contact center and debt collection needs. Accounts receivable management (ARM) solutions from Interactive Intelligence® allow your collections environment to accelerate key recovery functions, process critical receivables data, and stay in compliance.
Managing receivables starts with Interaction Collector, an easily configured desktop application that empowers your collectors while maintaining compliance. Collectors now have the ability to handle the entire lifecycle of delinquent accounts, including early- and late-stage collections, as well as first- and third-party unique requirements – all at their fingertips.
Customer Interaction Center™ (CIC) covers any ARM organization's contact center requirements.
Accounts Receivable contact center and collections solutions are available as cloud or on premises.
Your focus on the customer experience doesn’t stop when an account moves into early delinquency. That’s why Interaction Collector is designed as an adjunct to billing systems and capable of managing the debt lifecycle from early-stage delinquency through post charge-off. The easily configured rules-based strategy engine automates business workflow logic – without help from IT. And a browser-based collector desktop simplifies deployment and maintenance, while account analysis and query tools allow for detailed, customized insight into your collections operations.For the contact center, Customer Interaction Center can do it all. ACD and multichannel routing and recording, real-time speech analytics, predictive dialing, and more.And as a first-party creditor, determine which debt to outsource – and to whom. Then compare productivity throughout the recovery process using Agency Manager.
In addition to all the services available to First Party Creditors, offer reporting and data access to your clients via a secure web portal via Collector’s Web Access.
Seamlessly track and manage the entire debt purchase and receivables sales cycle with Portfolio Manager.
Collections can’t run without integration – and there’s a lot needed – especially when going from the desktop to the contact center, back-end systems, and out to vendors and partners you rely on. ARM solutions from Interactive Intelligence offer pre-built integration for these critical needs.
Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.
See our Interaction Collector product in action
Driving to One Percent: Call Analysis/Answering Machine DetectionWhy Industry-Best Call Analysis MattersTCPA Compliance: Perspectives on Current Technology Options
Interaction CollectorARM IntegrationsA Solution for First Party CreditorsA Solution for Third Party AgenciesA Solution for Debt BuyersLatitude Cloud SolutionAccounts Receivable Management for Contact CentersInteraction Collector Interfaces
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