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Accounts Receivable Management

Make your collections center a recovery powerhouse.

Accounts receivable management solutions from Interactive Intelligence® and Latitude Software allow your debt collection and recovery environment to seamlessly communicate with disparate internal and external sources, process critical receivables data and accelerate key recovery functions. How? By using a single, expansive solution with customizable debt purchasing management and ROI tools tailored to your specific needs.

Realize the range of capabilities

Customer Interaction Center™ (CIC) from Interactive Intelligence covers all pre-charge-off requirements.

  • Call and multichannel recording with real-time voice analytics
  • Email, chat, SMS and more
  • Predictive and blended dialing
  • Inbound and outbound skills-based routing and IVR
  • Workforce optimization with quality monitoring and agent scheduling
  • Business process solutions (including TCPA)

Get empowered

Latitude Software’s powerful collector desktop allows you to drag-and-drop inputs and outputs as you manage data, workflow and panels. Visual flowcharts drive collection processes and account treatment strategies.

As a debt service provider, determine which debt to outsource – and to whom. Then compare productivity throughout the recovery process using Agency Manager. Debt Buyers can seamlessly track and manage the entire debt purchase and receivables sales cycle with Portfolio Manager.

Stay open

Our solution is available as cloud-based or on-premise, and its open architecture provides complete access to Microsoft SQL data and pre-built interfaces.

Accounts Receivable Management (ARM) solutions for every collections business.


First Party Creditors

Benefit from the Interactive Intelligence Customer Interaction Center® (CIC) all-in-one-capabilities. ACD and multichannel routing, recording and voice analytics, predictive dialing and business process solutions (including TCPA). Manage all pre- and post-charge-off accounts with Latitude Center and drive collection processes and account treatment strategies with Latitude Workflow. Agency Manager from Latitude Software will manage contractual relationships and the entire account placement cycle.

Debt Buyers

View performance data and manage purchased debt with Latitude Portfolio Manager.

Collection Agencies

In addition to all the services available to First Party Creditors, offer reporting and data access to your clients via a secure web portal with Latitude Web Access.

Stand-out solutions


Find a partner that cares as much about your business as you do

Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.

  • Client Success – Partner with a team committed to your success
  • Professional Services – Tap into experience from thousands of deployments
  • Education – Get the training you need to hit the ground running
  • Support – Ensure the heart of your business doesn’t skip a beat