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Accounts receivable management (ARM) solutions from Interactive Intelligence® and Latitude Software allow your collections environment to accelerate key recovery functions, process critical receivables data, and stay in compliance. How? With an integrated solution that meets even the most sophisticated contact center and debt collection needs.
Customer Interaction Center™ (CIC) covers all pre-charge-off contact center requirements.
Latitude Software handles all phases of the debt lifecycle – from early stage delinquency through post-charge-off. Business analysts and operations are empowered to collaborate to configure work forms, manage data, and create executable workflows.
As a first-party creditor, determine which debt to outsource – and to whom. Then compare productivity throughout the recovery process using Latitude’s Agency Manager. Debt Buyers can seamlessly track and manage the entire debt purchase and receivables sales cycle with Latitude Portfolio Manager.
ARM solutions are available as cloud-based or on-premise, including Liquid Latitude™, which features a browser-based, highly configurable collector desktop application.
Benefit from the Interactive Intelligence Customer Interaction Center® (CIC) all-in-one-capabilities. ACD and multichannel routing, recording and voice analytics, predictive dialing and business process solutions (including TCPA). Manage all pre- and post-charge-off accounts with Latitude Center and drive collection processes and account treatment strategies with Latitude Workflow. Agency Manager from Latitude Software will manage contractual relationships and the entire account placement cycle.
View performance data and manage purchased debt with Latitude Portfolio Manager.
In addition to all the services available to First Party Creditors, offer reporting and data access to your clients via a secure web portal with Latitude Web Access.
Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.
See our Interaction Dialer product in action
Driving to One Percent: Call Analysis/Answering Machine DetectionBusiness as Usual – How Much is it Costing You?... or, Why Industry-Best Call Analysis MattersTCPA Compliance: Perspectives on Current Technology Options
A Solution for First Party CreditorsA Solution for Third Party AgenciesA Solution for Debt BuyersLatitude Cloud SolutionAccounts Receivable Management for Contact CentersLiquid Latitude™Latitude Interfaces
Apex Financial Management Simm Associates
7601 Interactive WayIndianapolis, Indiana 46278USACall: +1 800.267.1364
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