Interaction SIP Station® and Interaction SIP Station® II

Replace the IP desk phone.

Stop wasting money on expensive, proprietary desktop IP phones with features you don’t use. Interaction SIP Station and Interaction SIP Station II are compact communications devices that take the place of an IP desk phone. They are simple, affordable, and reliable.

When used with the Customer Interaction Center™ (CIC) software and CIC’s Interaction Client® call control application and softphone, SIP Station users leverage the same CIC call control functions that reside in the Client environment. Instead of a phone that clutters their desks, users efficiently manage voice interactions using either SIP Station along with a standard headset.


Interaction SIP Station and Interaction SIP Station II are easily deployed and provide clear, consistent audio. With the Interaction Client call control buttons on the desktop, managing calls is intuitive.


Interaction SIP Station and Interaction SIP Station II eliminate the need for pricey IP desk phones without sacrificing any of the features. At roughly half the price of a basic IP phone and a fraction of the cost of higher-end telephones, Interaction SIP Station provides significant savings for deployments from mid-size to large contact centers and enterprises.


Softphones rely on a shared processor to handle audio with other desktop operations. They also require the PC to be on. In contrast, the Interaction SIP Station and Interaction SIP Station II use a dedicated chip-set for audio processing and power over Ethernet (PoE) to power the device. So go ahead – open a large file, play a video or even reboot the PC. Your audio is fine.

Flexibility for most any deployment

Nothing proprietary
The Interaction SIP Station and Interaction SIP Station II are fully compliant with the SIP communications standard, making them flexible enough to work in most global deployments, including EU countries.

Ease of administration
Perform support for the Interaction SIP Station and Interaction SIP Station II via Customer Interaction Center’s provisioning management interface.


Telephony Features

  • Speed dial
  • Pickup
  • Disconnect
  • Switchover/failover support

Media Processing

  • Voice coders: G.711, G.723.1, G.729A/B, G.722
  • Acoustic echo cancelation: G.168-2004 compliant, 64-msec tail length
  • Adaptive jitter buffer 300 msec
  • Voice activity detection
  • Comfort noise generation
  • Packet lost concealment
  • RTP/RTCP packetization (RFC 3550, RFC 3551)
  • DTMF relay (RFC 2833)


  • 2 x RJ-45 ports (10/100 BaseT Ethernet) for WAN and LAN
  • PoE: IEEE802.3af
  • RJ-9 port (jack) for handset
  • Class 1 PoE

    North America

    • United States
    • Canada


    • Austria
    • Belgium
    • Brazil - pending
    • Bulgaria
    • Croatia
    • Cyprus
    • Czech Republic
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Greece
    • Hungary
    • Iceland
    • Ireland
    • Italy
    • Latvia
    • Liechtenstein
    • Lithuania
    • Luxembourg
    • Malta
    • The Netherlands
    • Norway
    • Poland
    • Portugal
    • Republic of Macedonia
    • Romania
    • Saudi Arabia
    • Slovakia
    • Slovenia
    • South Africa
    • Spain
    • Sweden
    • Turkey
    • UAE
    • United Kingdom


    • Australia
    • Japan
    • New Zealand