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Protect your existing investments in workforce management (WFM) technology with pre-packaged integrations that hook into your current solution.
The Customer Interaction Center™ (CIC) uses a Windows-based service to pass statistical data to supported WFM applications for forecasting and scheduling purposes. Two integration methods are used.
A historical data module extracts from the CIC logging server on a scheduled basis and uses a style sheet to transform and map the data into formats for WFM products and versions.
Delivers user status, login, and logout information to WFM systems for tracking schedule adherence in real time.
WFM Historical and Real-time Adherence Integration
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