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Deploying a mobile app for your customers is one thing. Ensuring that app gives customers the capabilities they expect is something else entirely.Make the mobile service experience your new competitive weapon. Connect your mobile customers directly with the people or information they need, all from within your existing mobile app. Introducing Interaction Mobilizer®, a mobile software developer kit (SDK) that enables you to quickly incorporate customer service, communications functions, and business process events into your existing apps and run them on a variety of mobile operating systems, devices, and social media websites.
Enable mobile customers to connect directly with the contact center, initiate self-service actions with the option for live agent assistance if needed or, for mobile employees, easily access other employees and business process work items.Provide a direct connection by enabling customers to click a button to make a call, request a callback, or start a chat right from your customer service app instead of searching through your web site then manually dialing a toll-free number. Or offer them a similar experience on your company’s Facebook page or other web page.Use the intelligent routing and other advanced functions of your Customer Interaction Center (CIC) contact center automation platform to give customers a service experience consistent with a mobile experience.Supply agents with contextual information from a customer’s prior online mobile activity – so any customer interaction is immediately personalized and far more efficient. You can also extend mobile functionality to external parties such as customers and partners.
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Interactive Intelligence Marketplace℠Interaction Mobilizer sample code is available for complementary download with login.
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