Finally, a solution for a better mobile customer experience

Deploying a mobile app for your customers can be a painful experience - complex development environments and high costs often present obstacles for your IT organization and your budget.

Additionally, connecting your customer service department to your mobile users isn’t occurring because until now there hasn’t been a way to do it simply or cost effectively. Introducing Interaction Mobilizer.

Interaction Mobilizer™ overcomes those typical challenges faced by organizations through:

• Linking the mobile customer to the contact center by supplying contextual information to the agent.
• Enabling organizations to publish mobile applications while automatically keeping them up-to-date without republishing.
• Giving organizations a single development and deployment infrastructure for both mobile and traditional forms of customer service.

Intelligently link mobile customers to the contact center

With Interaction Mobilizer™, you have all you need to write your apps and connect your customers to your contact center. This is done through an elegant, innovative architecture that focuses not only on rapid mobile application development and deployment, but also on a tight link with back-end corporate systems and your contact center running Customer Interaction Center™ (CIC).

With Interaction Mobilizer™ when a mobile user needs assistance, a call-back request can be sent into the contact center along with the context of what was occurring on the device, so the customer service agent has exactly what they need to help the customer.

• Enables organizations to offer powerful self-service applications to customers using iOS, Android and Windows Mobile devices as well as social media sites like Facebook.
• Streamlines the development and management of mobile apps by creating them in a device-independent language that can be pushed out to all supported mobile devices and social media sites.
• Enables the customer to request a call-back from a service representative and be updated periodically as to when the call-back will occur.
• Enhances the customer experience by proving contextual information to the contact center.
• Provides a secure and scalable architecture that can support any number of mobile customers and yet is easy for IT to manage.

• Customer Interaction Center™

Find a partner that cares as much about your business as you do

Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.

• Client Success – Partner with a team committed to your success
• Professional Services – Tap into experience from thousands of deployments
• Education – Get the training you need to hit the ground running
• Support – Ensure the heart of your business doesn’t skip a beat

Product Brochure

Interaction Mobilizer