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By combining the Customer Interaction Center with Microsoft solutions at the point of biggest impact – the user’s desktop – you can create an improved experience for both customers and employees.
Integrating Microsoft Lync 2010 or Lync 2013 with CIC software extends the reach of both solutions in the contact center and the enterprise. Agents and knowledge unify to become the right resource with the right answer at the right time, transparently, seamlessly, instantly.
For Sales or Customer Service, the MS Dynamics CRM provides a single desktop environment that eliminates application juggling. Users get access to the data they need, when they need it.
Use the Dynamics GP connector to match an incoming caller to their account and automatically screen pop a Dynamics GP form. Increases transactional accuracy
Customer Interaction Center integration with Microsoft Lync
Integrated solutions for true Unified Communications: Interactive Intelligence, Microsoft, and Polycom Partner Solution Brief CIC Integration with Microsoft Lync Microsoft Lync Integration
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