Interaction Tracker®

Deliver service that earns loyalty and wins business.

Business starts with contacts. Winning sales and converting customers into champions for your business requires more – like knowing each customer so well that the service they receive is always personal and exceptional.

To reach superior levels of service with customers, Interaction Tracker lets you track individuals, contact information, and interactions more precisely. That way, every person in your company has every detail they need to make each customer interaction an effective and rewarding experience.

One place for a customer info, interaction history, and service options

Interaction Tracker is a licensed option and works with the desktop interaction manager for Customer Interaction Center™ (CIC).

For the user

  • Display the customer’s entire interaction history — automatically
  • Display all related interactions by others, to ensure that everyone knows the latest information
  • Show phone calls, emails, web chats and faxes, as well as your own custom interaction types
  • View email by conversation threads, for the clutter-free review of a discussion
  • Quickly add new contacts or search to instantly identify information for a customer
  • Drill down into interactions to view the full details of any previous interaction recorded
  • Customize each user’s view to display only the information or date range they desire to see

For the organization

  • Effectively trend and analyze the contact patterns of customers
  • Perform live customer lookups by using incoming Caller ID to automatically create a tracked entry for every call
  • Use customizable attributes to go beyond traditional CRM demographic information — to segment customers and connect them to your communications and campaigns

Find a partner that cares as much about your business as you do.

Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.

  • Client Success – Partner with a team committed to your success.
  • Professional Services – Tap into experience from thousands of deployments.
  • Education – Get the training you need to hit the ground running.
  • Support – Ensure the heart of your business doesn’t skip a beat.

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Interaction Tracker