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This client/server solution remotely observes and administers servers, gateways and other associated devices in an “Interaction Center” (IC) network configuration, such as a configuration for the Customer Interaction Center™ (CIC) software.
For IC system administrators, as well as for Interactive Intelligence partners and sales engineers who maintain IC servers for their customers, Interaction Monitor fully automates the monitoring process in a single environment, 24/7. By doing so, administrators minimize the labor-intensive manual tasks that system management usually requires. They also ensure services continuity at all times.
Simply install Interaction Monitor’s server component on dedicated hardware and its client application locally. From there, the server collects IC system data on a continuous basis and displays it via the client. This allows any administrator to monitor and support activities as well as manage system devices in a single interface, remotely.
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