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This client/server solution remotely observes and administers servers, gateways and other associated devices in an Interaction Center (IC) network configuration, such as a configuration for Customer Interaction Center™ (CIC) software.
Interaction Monitor fully automates the monitoring process in a single environment, 24/7. This minimizes the labor-intensive manual tasks that system management usually requires and ensures service continuity at all times.
Simply install Interaction Monitor’s server component on dedicated hardware and its client application locally. From there, the server collects IC system data on a continuous basis and displays it via the client. This allows any administrator to monitor and support activities as well as manage system devices in a single interface, remotely.
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