" Interaction Edge - Powerful gateway for SIP-based telephony systems

Interaction Edge®

Get single-vendor SIP capability.

Interaction Edge is a multipurpose appliance that combines a powerful IP gateway, media server and SIP proxy into a single, simple to manage, easy to deploy 1U appliance. When paired with the Customer Interaction Center™ (CIC) IP platform, Interaction Edge provides a flexible, highly redundant solution to manage all aspects of SIP processing for contact center automation and for unified communications in the enterprise.

Functionality Overview

The Interaction Edge appliance can play several roles when connected to a SIP-based CIC system. It can be a small appliance with a media server, SIP proxy, and/or a mid-sized gateway (1 or 2 spans). Or for large capacity deployments the Interaction Edge appliance can be scale up to 4 or 8 T1/E1 spans. The Interaction Edge models that support 1 or 2 spans are the perfect fit for remote sites by allowing the gateway, media server and SIP proxy functions to be deployed using a single piece of hardware. The larger capacity Interaction Edge models are well suited for larger sites looking for a gateway appliance that is easy to install, support and maintain.

Five Models

Model
Spans
Channels
Media Server Add-Ons
Licensed
Up to
EDGE01X0
0
N/A
1
8
EDGE01X1
1
T1/24 channels E1/30 channels
0
4
EDGE01X2
2
T1/48 channels E1/60 channels
0
4
EDGE01X4
4
T1/96 channels E1/120 channels
0
0
EDGE01X8
8
T1/192 channels
E1/240 channels
0
0
Models 0, 1, 2 can be deployed with or without a SIP Proxy license. Note: Media Server and SIP Proxy are preinstalled on the Edge. Refer to the table above for licenses that are included with the base product.

International Protocol Support

Get digital trunk support for T1/ISDN (NI2, 4ESS, 5ESS, DMS, QSIG ECMA), T1/CAS, and E1/EuroISDN.

SIP capability for Interaction Dialer®

When integrated with CIC and the Interaction Dialer® solution (3.0 or higher) for SIP-based outbound predictive dialing, Interaction Edge lends to a fully open, SIP-based solution from one vendor.

  • Perform advanced call analysis for outbound dialing needs
  • Handle much higher volumes of outbound calls on Interaction Dialer servers

Gateway

  • Seamless digital trunk-to-SIP conversion
  • Highly scalable and reliable NxM architecture deployment options
  • Superior support for T.38 Fax relay

Media Server

  • Performs call recording and compression
  • Quality of Service (QoS) for both audio and signaling
  • Call recording, compression, and encryption of voice and voice mail

SIP Proxy

  • Supporting all SIP methods and status codes
  • Unlimited number of routing and destination entries
  • Fault tolerant routing and load balancing for SIP messages

Country Availability

  • United States
  • Australia
  • Canada
  • Japan
  • New Zealand
  • South Africa
  • Philippines

EU Member States

  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • The Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • United Kingdom

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Interaction Edge