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In contact centers and enterprises where customer service counts, our IVR solutions have provided a powerful, adaptable foundation for service automation and convenience: Bank by phone, prescription refills by phone, feedback surveys, outbound notifications and appointment reminders, catalog purchases, plus other indemand services that welcome consumers and strengthen customer loyalty.
Replace digit-intensive dual tone multi-frequency (DTMF) “Touch-tone” IVR interfaces with speech-enabled service menus that guide customers more intuitively.
Automate repetitive tasks that can sidetrack agents — verifying account balances, answering inquiries, tracking incidents, resetting customer passwords. Agents are more readily available to handle interactions that generate discernible revenue.
Our IVR solutions come with standard reports for lines, line groups, and fax, allowing managers to easily review system activity statistics for phone calls, faxes, web-based callback requests and wireless interactions, plus operational costs.
Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.
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Interactive Voice Response
Join us for a live web demonstration of our contact center solutionsEvery Wednesday
7601 Interactive WayIndianapolis, Indiana 46278USACall: +1 800.267.1364
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