Customer Interaction Center™ for Unified Communications

Hire robust IP PBX software for the entire enterprise.

Customer Interaction Center™ (CIC) delivers an all-in-one, unified application suite to manage business communications on a single platform. Using IP PBX software, CIC delivers much more than simple dial-tone or instant messaging. We’re talking IP telephony applications your entire organization can use to communicate, collaborate, and streamline business processes.

Delivering on the promise of Unified Communications

When vendors tell you they provide a unified communications solution, what they really mean is they have an integrated solution. CIC is different. It was built from the ground up on a single platform to provide true unified communications without lots of boxes and integrations. Better still – without all the hardware and professional services costs. CIC exemplifies the advantages of IP PBX software in one standards-based solution.

All-in-one does not mean all-at-once

Unified Communications only succeeds when our solution works with what you already have. Given our roots within the contact center, we know how to protect your investment while delivering the applications you need. So drop our solution in as an IP PBX. Use it as your contact center. You can even blend it in with your Microsoft Lync or IBM Sametime solution. CIC plays nicely with them all.

Opt for a UC solution with the applications you need.

CIC is well suited for enterprises from 100-15,000 users, multi-site deployments, and organizations who want to benefit from a SIP-based VoIP system for unified communications.

  • IP telephony: IP PBX Software / PBX call processing
  • Unified messaging or voicemail, plus fax server
  • Real-time presence management
  • Instant messaging (IM)
  • Mobility
  • Recording, scoring and quality monitoring
  • Integration to Microsoft® Lync™ and IBM® Sametime®
  • Business process automation
  • Complete contact center automation

Find a partner that cares as much about your business as you do.

Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.

  • Client Success – Partner with a team committed to your success.
  • Professional Services – Tap into experience from thousands of deployments.
  • Education – Get the training you need to hit the ground running.
  • Support – Ensure the heart of your business doesn’t skip a beat.