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Customer Interaction Center™ (CIC) delivers an all-in-one, unified application suite to manage business communications on a single platform. Using IP PBX software, CIC delivers much more than simple dial-tone or instant messaging. We’re talking IP telephony applications your entire organization can use to communicate, collaborate, and streamline business processes.
When vendors tell you they provide a unified communications solution, what they really mean is they have an integrated solution. CIC is different. It was built from the ground up on a single platform to provide true unified communications without lots of boxes and integrations. Better still – without all the hardware and professional services costs. CIC exemplifies the advantages of IP PBX software in one standards-based solution.
Unified Communications only succeeds when our solution works with what you already have. Given our roots within the contact center, we know how to protect your investment while delivering the applications you need. So drop our solution in as an IP PBX. Use it as your contact center. You can even blend it in with your Microsoft Lync solution. CIC plays nicely with them all.
CIC is well suited for enterprises from 100-15,000 users, multi-site deployments, and organizations who want to benefit from a SIP-based VoIP system for unified communications.
Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.
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Back to Basics: All-in-One vs. Individual Best-of-Breed Solutions
Customer Interaction Center Solutions for Unified Communications
Integrated solutions for true Unified Communications: Interactive Intelligence, Microsoft, and Polycom
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