Double your strength.

Combine IBM® Sametime™ software with the Interactive Intelligence Customer Interaction Center® (CIC) suite for powerful unified communications.

Close the gap between contact center agents and business users.

IBM Sametime and CIC work in unison to improve communications capabilities between the agents in your contact center and the knowledge experts throughout your enterprise.

• Improve the customer experience
  • Decreases talk time
  • Increases First Call Resolution (FCR) rates
  • Eliminates transfer errors
• Increase collaboration
• Extend the contact center into the rest of the enterprise

• Single, comprehensive directory for Customer Interaction Center™ and IBM® Sametime™ users
• Synchronized presence information between the CIC and Sametime
• Ability for agents to initiate Sametime instant messaging and video with other employees throughout the enterprise

Whitepapers

Building Customer Centricity through Expertise-Based Interactions

Product brochures

IBM Sametime Integration
Why Interactive Intelligence and IBM?