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When a customer survey is structured and managed effectively, it can help reduce customer attrition, build the brand, and improve profitability. Interaction Feedback lets you create and manage surveys to better quantify customer perceptions and pinpoint key areas for improvement. Find out if your service organization is delivering the experience your customers expect from the ultimate authority – the voice of your customers.Interaction Feedback is built into the Customer Interaction Center™ (CIC) platform and application suite for quick deployment and low ownership costs. No per-survey charges are incurred, giving your organization the option to decide on a customer survey strategic based on the value it delivers, not the cost to run it.
Interaction Feedback is a part of the Interactive Intelligence Workforce Optimization (WFO) suite, a comprehensive solution for optimizing workforce performance to achieve operational goals. Seamless integration with the Interactive Intelligence all-in-one contact center solution ensures quick deployment, lower operating costs, and worry-free operation. Interactive Intelligence WFO provides feature-rich functionality for interaction recording, workforce management, quality management, customer feedback, strategic planning, and real-time speech analytics.
Interactive Intelligence offers your choice of a complete on-premises solution, a cloud solution, or a managed service. You can even migrate your cloud solution to your own site at any time, seamlessly, without incurring downtime or losing applications.
Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.
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Top 10 Customer Satisfaction Best Practices for Contact Center IVR SurveysTransforming a measurement program into a meaningful program
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