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Content management solutions from Interactive Intelligence combine all kinds of information to be shared throughout the contact center and enterprise. Scanned images, documents, spreadsheets, photos, call recordings, and video files are all stored, organized, and secured in a customized structure that your company establishes.
Provide users with immediate access to folders and information whether they are in the office or in the field. With our web-based interface, access can be expanded outside of your organization to include secured viewing for third parties and customers.
Go paperless while consolidating all content related to a customer. Include important documentation, chat transcripts, call recordings, and other pieces of content to provide users with a complete look at a customer file and interaction history.
Initiate a process based on the receipt of a document, route and assign content for approval, or simply provide links to easily access related files. With the combination of our content management and business process automation tools, content and workflows are efficiently and effectively integrated.
With consolidated communications, content, and processes, you have the highest level of insight into every aspect of your business.
Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.
Content Management Video
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Integrated Content and Communications: A Key Business Issue for Insurers
Content Management and WorkflowWork ManagementContent Management Capture Tools
Integrated Content and Communications: A Key Business Issue for InsurersRead about the key role that communications and content play in creating a superior customer experience.
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