Contact Center Solutions

Get robust, all-in-one solutions for the contact center.

Customers expect nothing less than service excellence when they contact you. In fact, they deserve the most efficient and knowledgeable experience you can give them. Interactive Intelligence provides all-in-one solutions that enable you to deliver an exceptional experience to every customer you serve.

Cloud or on-premises…you choose.

Choose the contact center solution that best meets your needs.

  • Customer Interaction Center (CIC) - A feature rich on-premises solution.
  • CaaS - A virtual private cloud (single tenant) version of CIC offered at a monthly cost.
  • PureCloud - A new distributed cloud platform using Amazon Web Services (AWS).

Our team of experts will put years of contact center experience to work for you to help determine the best option.

Exceed customer expectations and build loyalty.

Interactive Intelligence allows your contact center to take a highly personalized, all-in-one approach to customer care. An approach that lets you better anticipate — and exceed — customer expectations.

  • Give customers their choice of contact options — voice, email, fax and chat, as well as SMS, business objects, and social media.
  • Connect customers with knowledgeable agents faster.
  • Develop and manage creative outbound campaigns to build your brand and customer loyalty and open new revenue streams.
  • Improve agent training and performance — remote agents included.
  • Elevate service levels and customer satisfaction with real-time monitoring and full-time operational visibility.
  • Move to IP networks, voice over IP (VoIP), and the cloud with a clear path architected on the SIP standard.
  • Support remote locations and mobile employees with ease.

Improve operational performance and achieve better customer service.

Interactive Intelligence contact center applications bring together interaction processes and customer service best practices. Access a full range of capabilities to deliver an excellent customer experience.

  • ACD/multichannel routing
  • Reporting and analytics
  • IVR and self service automation
  • Knowledge management
  • Quality monitoring and reporting
  • Workforce management (WFM)
  • Strategic planning
  • Real-time speech analytics
  • Outbound dialing
  • Multichannel recording
  • Customer satisfaction surveys
  • Unified communications
  • Business process automation
contact center systems company of the year award

Resources

New Research Study
Download new Customer Service Experience research study