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Customers expect nothing less than service excellence when they contact you. In fact, they deserve the most efficient and knowledgeable experience you can give them. With the Customer Interaction Center™ (CIC) from Interactive Intelligence, you deliver an exceptional experience to every customer you serve.
CIC gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems. Real time and historical information organize the service experience in a seamless and expedient manner. Enable CIC’s powerful IP communications alongside existing resources and new technologies, and interaction processing power becomes even greater.
Ultimately, CIC’s suite of integrated contact center applications brings interaction processes and customer service best practices together. And when needed, scale to advanced functionality via CIC’s simple application licensing.
Interactive Intelligence offers the choice of a complete on-premises solution, a cloud solution at a fixed monthly cost — or a managed service where we do it all.
The CIC solution allows your contact center to take a highly personalized, all-in-one approach to customer care. This lets you better anticipate — and exceed — customer expectations.
CIC’s all-in-one platform, with its single routing engine, enables monitoring and tracking for all interaction types.
Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.
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