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Interactive Intelligence CaaS – our secure, single-instance cloud contact center service offering – has become a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
It offers the functionality and flexibility you would expect from an award-winning cloud leader with a contact center focus.
In fact, as the original all-in-one solution, CaaS brings ease of administration to an application that works like it should.
Learn more about our other cloud solutions.
CaaS Small Center – Perfect for contact centers with 10-50 agents.
PureCloud Engage – Ideal for companies looking for a distributed cloud solution using Amazon Web Services.
Secure. Keep applications and data isolated from others. With the option to maintain voice path, recordings, and other sensitive customer data within your company’s own network. Combine this with rock solid data centers, infrastructure, and certified best practices for a secure service that’s also PCI certified.
Reliable. Use the same proven technology powering over 6,000 customers in 90 countries. Geo-redundancy is built-in for added assurance. And advanced monitoring tells us about any issues so we can resolve them at once.
Experienced. Bring an extensive level of expertise to your organization – together with proven and refined best practices from thousands of deployments.
Stable. Partner with a public company whose record for innovating and executing in the contact center has earned recognition as a leader in the industry.
Access a full suite of multichannel contact center, unified communications, and business process automation features. Easy-to-use interfaces create greater control over operations and the ability to fine tune applications. You can also add new capabilities and manage users with minimal IT involvement.
Count on our cloud call center solution to rapidly scale up or down, meet seasonal and growth needs, customize applications, set pricing and terms – and deploy on a global basis.
The tiered, a la carte pricing of CaaS lets you tailor functionality to match your needs – and maximize the value of your investment.
25-500 AgentsBase functionality with ability to add rich multichannel & workforce optimization capabilities.
25-5,000 AgentsExtended options for advanced functionality.
25-5,000+ AgentsFull list of options for advanced functionality.
Base functionalityAuto contact distribution (ACD)Interactive voice response (IVR)Unified communications (UC)
All Standard Edition capabilities, plus:
All Preferred Edition capabilities, plus:
Multichannel (voice, email, chat)Speech recognitionRecording & quality managementWorkforce managementReal-time speech analyticsPost-call and IVR surveysSelect CRM and UC integrationsSupervisor and reporting- iPad edition for mobilityConference bridge
Additional options availableOutbound dialing Web portal for outsourcers, agents, managementScreen recordingStrategic resource planningAdditional media channelsBroad set of packaged integrationsPublic API for custom integrationsBusiness process automation
Additional options availableNatural language speech recognition VoiceXML Advanced text to speech Visual programming interface Enhanced customization Development sandbox
Download the high level editions comparisonDownload the detailed editions comparisonHave between 10 - 50 agents?Take a look at our solution for small contact centers, CaaS Small Center
Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.
Call on our nimble team to implement new services, create and modify interaction flows, configure applications, take care of changes, and perform application updates and upgrades.
Count on a responsive team of experts to support, maintain, and enhance CaaS applications and customer configurations.
Rely on technical operations to support, maintain, and enhance CaaS infrastructure through proactive operational monitoring along with incident, change ,and service management.
Task our engineers with the development of new generation infrastructure.
Security and compliance involves implementing, monitoring, and maintaining our cloud services security program. This includes employee security awareness and training, internal audit and program monitoring, external compliance reviews, incident response, risk management, and business continuity planning.
Set the bar for success with the team of forward-thinking solutions managers responsible for defining future CaaS services. CaaS customers also benefit from knowledge, expertise and services provided by other Interactive Intelligence services organizations.
Meet the CaaS team
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Building an ROI model for Your Cloud-Based Contact Center
A Hybrid Approach to Cloud Communications: Combining the best of cloud services and on-premises infrastructureFlexibility in the Cloud: Dynamic Market Changes Require Adaptable Customer Support SolutionsMulti-cloud Customer Care and the Emergence of Cloud Brokers Comfort & Security in the Cloud: How Communications as a Service Delivers Superior Technology Stability and ResiliencyHosted Contact Center Solutions - Setting the Record StraightCloud Contact Center Market Trends: Movement from Best-of-Breed to SuitesSupporting Multiple Channels of Customer Engagement: How Cloud-Based Contact Centers Expand Interaction
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