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Interactive Intelligence CaaS has become the cloud contact center solution of choice for mid-size to large, mission-critical contact centers and business operations that require a high level of trust, functionality and flexibility. We now also offer a simple and powerful edition for small contact centers between 10 and 50 agents, CaaS Small Center.
Secure. Keep your applications and data isolated from others with the option to maintain voice path, recordings and/or other sensitive customer data within your company’s own network. Combine this with rock solid data centers, infrastructure, and certified best practices for a secure service.
Reliable. Use the same proven technology powering over 5,000 customers in 90 countries. Geo-redundancy is built-in, providing an added level of assurance. Advanced monitoring capabilities ensure we know about any issues so we can be proactive in resolving them.
Experienced. Rely on technology that’s supported leading contact centers and businesses for close to twenty years. We bring an extensive level of expertise to your organization, together with proven and refined best practices from thousands of deployments.
Stable. Partner with a public company whose sustained financial stability and growth is well documented. One of a few recognized as a worldwide leader, Interactive Intelligence has established a record of innovating and executing in the contact center and beyond.
Access a full suite of multichannel contact center, unified communications and business process automation features. Common, easy-to-use interfaces give the contact center and business greater control over operations and the ability to fine tune applications, add new capabilities, and manage users with minimal IT involvement. Tap into a rich history of innovation, and turn customer care into a competitive weapon.
With our cloud-based call center solution, you can rapidly scale up or down, meet seasonality and growth needs, customize applications, set pricing and terms, and deploy on a global basis. Flexibility enables us to tailor a solution that meets your specific business needs.
25-500 AgentsBase functionality with ability to add rich multichannel and workforce optimization capabilities, standard support
25-5,000 AgentsExtend options for advanced functionality, enhanced support
25-5,000+ AgentsFull list of options for advanced functionality, maximum support
Base functionalityAutomatic contact distribution (ACD)Interactive voice response (IVR)Unified communications (UC)
All Standard Edition capabilities, plus:
All Preferred Edition capabilities, plus:
Available optionsMultichannel (voice, email, chat)Speech recognitionRecording & quality managementWorkforce managementReal-time speech analyticsPost-call and IVR surveysSelect CRM and UC integrationsSupervisor and reporting- iPad edition for mobilityConference bridge
Additional options availableOutbound dialing Web portal for outsourcers, agents, mgmtScreen recordingStrategic resource planningAdditional media channelsBroad set of packaged integrationsPublic API for custom integrationsBusiness process automation
Additional options availableNatural language speech recognition VoiceXML Advanced text to speech Visual programming interface Enhanced customization Development sandbox
Standard supportM-F 8am-8pm local
Enhanced supportS-S 8am-8pm local Discounted professional services
Maximum support24/7/365 Discounted professional services
Download the high level editions comparisonDownload the detailed editions comparisonHave between 10 - 50 agents?Take a look at our solution for small contact centers, CaaS Small Center
Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.
Call on our nimble team to implement new services, create and modify interaction flows, configure applications, take care of changes, and perform application updates and upgrades.
Count on a responsive team of experts to support, maintain, and enhance CaaS applications and customer configurations.
Rely on technical operations to support, maintain, and enhance CaaS infrastructure through proactive operational monitoring along with incident, change ,and service management.
Task our engineers with the development of new generation infrastructure.
Security and compliance involves implementing, monitoring, and maintaining our cloud services security program. This includes employee security awareness and training, internal audit and program monitoring, external compliance reviews, incident response, risk management, and business continuity planning.
Set the bar for success with the team of forward-thinking solutions managers responsible for defining future CaaS services. CaaS customers also benefit from knowledge, expertise and services provided by other Interactive Intelligence services organizations.
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Building an ROI model for Your Cloud-Based Contact Center
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