Available during 8am - 5pm Eastern
Fill in your details on our simple form
Speak to one of our professional team members
Interaction Director enables the the Customer Interaction Center™(CIC) solution to route calls, emails, and faxes to the location that can best handle them. That’s up to hundreds of thousands of interactions per hour using a single Interaction Director server and CIC’s multichannel ACD.
In addition to calls, emails and faxes, the CIC-Interaction Director combination just as easily routes generic media such as CRM trouble tickets and order system verifications. When used with CIC and the Interaction Process Automation® (IPA) solution, Interaction Director makes it possible to route and automate IPA-based business process tasks and work items.
With two or more locations connected by a wide area network running TCP/IP and using CIC, Interaction Director helps smooth bumps and spikes in interaction volume.
In one seamless process, our call routing software communicates in real-time to registered CIC servers in multiple locations, gathers data relevant to queues, users, workgroups, skills and other interaction factors – then stores that data for quick access to make routing decisions automatically.
Pre-call and post-call routing in Interaction Director uses the SIP standard to allow for third-party SIP-based integration.
Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.
Watch CIC in Action
Every WednesdayRegister Now!
Building Customer Centricity through Expertise-Based Interactions
Join us for a live web demonstration of our contact center solutionsEvery Wednesday
7601 Interactive WayIndianapolis, Indiana 46278USACall: +1 800.267.1364
© 2015 Interactive Intelligence, Inc. All Rights Reserved