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Recording calls, chats, emails, and other customer interactions is essential to understand the complete customer experience your organization delivers. Interaction Recorder® provides comprehensive multichannel recording capabilities that help your business optimize customer care, agent performance, and regulatory compliance.As an integral part of the Customer Interaction Center™ (CIC) all-in-one platform, recording is quick to deploy, worry-free in operation, and easy to maintain. Interaction Recorder maximizes the value your business receives from capturing and monitoring customer interactions, enabling you to:
Interaction Recorder is a part of the Interactive Intelligence Workforce Optimization (WFO) suite, a comprehensive solution for optimizing workforce performance to achieve operational goals. Seamless integration with the Interactive Intelligence all-in-one contact center solution ensures quick deployment, lower operating costs, and worry-free operation. Interactive Intelligence WFO provides feature-rich functionality for interaction recording, workforce management, quality management, customer feedback, strategic planning, and real-time speech analytics.
Interactive Intelligence offers the choice of a complete on-premises solution, a cloud solution, or a managed service. You can even move your cloud solution to your own site at any time without incurring downtime or losing your applications.
Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.
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Recording and Quality Monitoring for Regulatory Compliance
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