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Recording interactions is essential to optimizing customer care, agent performance, and regulatory compliance. Interaction Recorder simplifies quality evaluation processes with out-of-the-box reports to facilitate measuring individual and team results. Even though it is a complete solution for recording and quality measurement, Interaction Recorder’s best asset is everything it can do for your business.
Interaction Recorder is built into the Customer Interaction Center™ (CIC) platform and application suite from Interactive Intelligence and requires no third-party integration. The single administration interface in CIC makes configuring Interaction Recorder settings and users easy – eliminating the dual administration issues of many proprietary recording systems.
Interactive Intelligence offers the choice of a complete on-premise solution, a cloud-based solution, or a managed service. You can even migrate your cloud-based solution to your own site at any time, seamlessly, without incurring downtime or losing your applications.
Make Interactive Intelligence an extension of your internal IT organization for world-class operations, education, and support.
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Recording and Quality Monitoring for Regulatory Compliance
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7601 Interactive WayIndianapolis, Indiana 46278USACall: +1 800.267.1364
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