CRM Integrations

Choose prepackaged integrations for rapid deployment.

By combining forces with your CRM supplier, Interactive Intelligence delivers tightly integrated, end-to-end solutions for customer care — in the cloud or local. Your agents and service ambassadors get an intuitive, enhanced CRM interface to streamline the customer care process. No clutter. No confusion.

These integrations are fully productized, based on industry standards, and certified.

  • Astute
  • Heat (FrontRange)
  • Onyx (Consona)
  • Remedy (BMC)
  • Dynamics CRM
  • Oracle Service Cloud
  • SAP
  • Salesforce®
  • Siebel (Oracle)
  • Embedded features
  • With our CRM integrations, we typically “plug-in” features.
  • Multichannel contact controls
  • Click-to-dial
  • Presence management
  • Screen pop and record update automation
  • Synchronized data and reporting