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Interaction Process Automation (IPA) streamlines even the most complex processes with Communications-Based Process Automation — an approach that leverages proven communications technologies and practices from the contact center environment. By keeping track of work, progress, people, skills, qualifications, availability, and resources - IPA optimizes processes by automatically prioritizing and routing work to the best qualified and available worker for timely completion, regardless of the person’s location.
IPA uses a simple process-flow definition and graphical interface to enable quicker design, deployment, and modification when automating a process. It requires no complicated programming languages or expensive programmers - and no long development cycles. Instead, IPA reduces the overall time and costs to deploy automated processes in four straightforward steps.
The IPA solution integrates internal and external communications throughout any process as it captures, prioritizes, routes, escalates, and tracks work — for employees as well as customers, vendors and partners. IPA also connects to your enterprise applications to extend process automation to CRM packages, financial management software, and various database sources and applications.
IPA provides real-time visibility into process and work activity through historical reports and real-time monitoring and alerts, keeping all parties informed about exceptions - and automatically reassigning work as needed to meet required service levels.
IPA is a complete, all-in-one solution for process automation.
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