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Interaction Process Automation® (IPA) provides a more intelligent foundation for improving customer-facing processes. Blending people and work together with greater precision, IPA applies the proven communications technologies and practices that contact centers use to optimize processes for interaction management and customer service.
IPA enables companies to streamline even the most complex enterprise business processes by applying these proven communications technologies to capture, prioritize, route, escalate, track, and manage processes through the entire process lifecycle. This approach to process automation offers significant benefits.
A New Approach to Business Process AutomationRead how to achieve greater organizational efficiency plus quantifiable ROI.
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