" Business Process Management Solutions | Managed Support Services | Interactive Intelligence

Worldwide Services

Innovative service solutions for your business's success

In supporting the Interactive Intelligence solutions your organization relies on, our Worldwide Services teams work to make sure your communications platform and business processes operate at peak levels at all times. We also work closely with system administrators, users and partners to make sure they understand what makes our solutions innovative, and how to get the most out of them.

Most of all, we protect your budget.

With tightly defined, fixed-cost services packages and a demonstrated delivery methodology that eliminates costly trial and error, the offerings from Worldwide Services let you control costs and reduce the risk to your business, from every conceivable services angle.

Professional Services

Let us help with VoIP network readiness and implementation, best practices consulting, speech-enabled IVR, and integrations to third-party CRM, ERP, and database applications. Services are also available to automate business processes and embed call control into homegrown applications.

Support Services

Get full-time follow-the-sun technical support from our experienced professionals, plus a direct connection to certified Interactive Intelligence Support Engineers, software upgrades, updates, fixes, and knowledge access.

Managed Services

Align your IT people and administrators with a team of Interactive Intelligence experts to monitor your system round the clock. We even alert you to potential problems before they ever happen, and expedite resolutions via Managed Services Engineers.

Education Services

Check out our curriculum for administrator and partner training and technical certification as well as business best practices. Take courses online, at our World Headquarters and regional offices, or schedule them at your locations.

Contact us

Interactive Service Center
Interactive Intelligence
7601 Interactive Way
Indianapolis, IN 46278
Phone: 1-800-267-1364