Support Services

When customers can't contact you quickly and easily, they go elsewhere. With Support Services solutions tailored to your organization, your IT team gets full-time follow-the-sun technical support, along with a direct and rapid connection to certified Interactive Intelligence Support Engineers.

To further ensure services continuity and ongoing system performance whenever your IT staff is off the clock, tie our Support Services to Interaction Monitor™ and our Managed Services. That way, you’re notified of issues before they get the chance to disrupt your business.

Support Services packages additionally provide Interactive Intelligence software upgrades, updates and fixes via our secured Support Services Portal, along with knowledge access for troubleshooting, triage, tips & tricks, third-party product solutions and more.

Support Services Value

  • Comprehensive automated knowledgebase of known solutions
  • Proactive communication geared toward problem prevention
  • Knowledgeable team focused on root cause determination and quick resolution

Support Services Portal
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Interactive Intelligence 

Support Services brochure