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Imagine having your own team of Interactive Intelligence® experts monitoring your system round the clock and alerting you to potential problems before they ever happen. As a Managed Services provider, our professionals supplement your own IT team to help keep your communications systems running smoothly so your business never skips a beat.
Managed Services also offers the single-console Interaction Monitor™ solution to manage Interaction Center (IC) servers by viewing event logs, pulling IC logs, checking system health and so on.
For Interactive Intelligence customers and Partners alike, Interaction Monitor™ makes it easy to adjust tracing levels for any IC server, with no need to log in to multiple services. By doing so, you’re notified of issues before end-users experience them. More critically by automating support processes, Interaction Monitor™ saves valuable time for IT staff and positions your organization to resolve problems far more quickly.
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7601 Interactive WayIndianapolis, Indiana 46278USACall: +1 800.267.1364
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