Managed Services

Imagine having your own team of Interactive Intelligence® experts monitoring your system round the clock and alerting you to potential problems before they ever happen. As a Managed Services provider, our professionals supplement your own IT team to help keep your communications systems running smoothly so your business never skips a beat.

Remote system monitoring and remote management/support administration

Managed Services also offers the single-console Interaction Monitor™ solution to manage Interaction Center (IC) servers by viewing event logs, pulling IC logs, checking system health and so on.

For Interactive Intelligence customers and Partners alike, Interaction Monitor™ makes it easy to adjust tracing levels for any IC server, with no need to log in to multiple services. By doing so, you’re notified of issues before end-users experience them. More critically by automating support processes, Interaction Monitor™ saves valuable time for IT staff and positions your organization to resolve problems far more quickly.

Managed Services Provider Value

• Managing your system with maximizing uptime as a primary goal
• Proactive system maintenance ensuring a stable and reliable solution
• Timely administration and in-depth knowledge of your system
• Consistent approach utilizing recognized best practices