What’s the Impact of Social Media on the Multichannel Contact Center?
Looking for expert advice on social media and its impact on the multichannel contact center but don’t have access to an analyst firm to get the insight you need? This is your chance to gain that insight, free of charge.
Interactive Intelligence sponsored an open Q&A session featuring Art Schoeller at independent research firm Forrester Research, Inc. on the topic "
The Impact of Social Media on the Multichannel Contact Center.” Fans, followers and members of our social networking sites were invited to post their questions related to this topic for Art to answer. Fifteen questions were hand-picked by Art for response, and we recorded his answers on video.
Art Schoeller is a Principal Analyst at Forrester Research, who supports Infrastructure and Operations professionals who plan, build, and run Unified Communications and Contact Center workloads for enterprises.
We received a lot of great questions related to social media in the contact center but only 12 were chosen for response.
View the full list here. Share your thoughts and chat about these questions on Twitter using the hashtag #AskArt or post a discussion to
Facebook.
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