Contact Center Solutions

Unified business communications for the contact center
A communications platform should make your contact center a service powerhouse. But power requires flexibility — and innovation — for the multi-channel agility you need to respond to customer demands.

Customer Interaction Center (CIC) gives your contact center a single IP communications platform, offered on-premise or as a hosted service, that's both innovative and agile. Our contact center solution is innovative in its all-in-one, open standards architecture for multi-channel interactions as well as SIP and VoIP. Agile in its unified application suite for every aspect of the customer experience. And complete… in that you get everything required in a contact center solution to improve performance throughout your operation.

When it comes to your customers, building a better experience around them gives you the ultimate advantage. Our all-in-one contact center solution lets you make each customer’s experience an exceptional one.

CaaS or premise-based contact center solution
Different contact centers have different needs. Interactive Intelligence helps you pick the right contact center solution by offering our all-in-one solution as either a premise-based solution or as an on-demand Communications as a Service (CaaS) offering, both easily scalable from 25 - 5,000 agents. Your choice.

Key benefits
Imagine your contact center solution as a single, all-in-one platform that blends all media types with your business rules in one unified system. Now envision it allowing your contact center to do all this.

• Manage and blend inbound/outbound multi-channel interactions
• Automate multimedia routing and queuing processes
• Create revenue-producing outbound campaigns
• Improve training, agent performance, remote agents included
• Elevate service levels and customer satisfaction
• Use metrics to increase the accuracy of forecasts and schedules
• Simplify administration in a single, central environment
• Unify communications on the desktop
• Connect multi-site operations with a single platform

Find out more about our contact center solutions. Contact us today!