Single-vendor SIP capability

Interaction Gateway™

Interaction Gateway provides a powerful gateway for SIP when integrated with the Customer Interaction Center® (CIC) IP contact center platform, Interaction Dialer® (2.4 or higher) for SIP-based outbound predictive dialing, or the VONEXUS Enterprise Interaction Center™ IP PBX software for VoIP.

The Interaction Gateway appliance also allows contact centers and businesses to do something most gateways don't: Implement a fully-integrated SIP solution for IP communications from ONE vendor. Whether a CIC, CIC/Interaction Dialer, or Vonexus EIC configuration, Interaction Gateway instantly enhances special dial plan routing, redundancy and load balancing across your "IC" platform.

2 Models
IG204
4 spans - T1/96 channels, E1/120 channels
IG208
8 spans - T1/192 channels, E1/240 channels (shown above)

International protocol support
Interaction Gateway provides digital trunk support for T1/ISDN (NI2, 4ESS, 5ESS, DMS, QSIG ECMA), T1/CAS, and E1/EuroISDN.

SIP capability for Interaction Dialer
When configured with CIC and Interaction Dialer 2.4 or higher, Interaction Gateway allows teleservices firms and businesses offering blended inbound/outbound dialing services to:

Perform advanced call analysis for outbound dialing needs. In a SIP station's live-side configuration, Interaction Gateway leverages Interactive Intelligence's telephony infrastructure expertise to differentiate between a live caller, an answering machine, a fax machine, a busy signal or any other call detection situation, including differentiating SIT tones.

Handle the high-volume outbound capacities of Interaction Dialer servers. Interaction Dialer is designed for greater trunking needs and scalability with its NxM "rack and stack" architecture. The Interaction Gateway appliance also is designed in line with Interactive Intelligence's SIP-based software approach and made especially for the Interaction Dialer application. And because Interaction Dialer and Interaction Gateway integrate directly to CIC, call campaign and system performance monitoring is centralized in CIC's single administration environment.

Key benefits
Interaction Gateway makes set-up and configuration easy, then makes it even easier to connect your SIP-based IC system to the telephone network (PSTN).

Digital trunk-to-SIP conversion

Fully integrates to the CIC IP contact center platform and the Vonexus EIC IP PBX:

• Web-based configuration
• Special dial plan routing
• A complete single-vendor solution

Flexible NxM architecture deployment

• High scalability, load balancing, fault tolerance
• Increased redundancy and reliability

High call volume capacity via outbound Interaction Dialer servers

• Advanced call analysis for outbound dialing

Fax relay support

• Fax transmissions to and from the PSTN (via T.38)

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Interaction Gateway Product Snapshot (441Kb PDF)

Country Availability

The contact center
PBC, ACD, IVR, CTI and more
Customer Interaction Center®

Outbound and blended predictive dialing
Interaction Dialer®

Enterprise IP telephony
Microsoft®-based IP telephony
VONEXUS Enterprise Interaction Center™

Customer Success Stories

Events