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The VONEXUS Enterprise Interaction Center™
IP PBX communications system

Messaging

Voice, Fax, and E-mail Messaging, Interaction Mobile Office

Unified messaging
Vonexus EIC gives enterprise users and mobile workers alike a powerful platform to manage e-mail, voicemail and fax messages—a.k.a. unified messaging. Users can leverage Vonexus EIC’s Interaction Mail component and a touch-tone phone to access their own “universal” inbox for all three message types, and can also manage messages from the desktop via EIC’s integrated Microsoft^® Exchange Server and Outlook^® for unified messaging that also includes Web-based access.

An Interaction Mobile Office also extends Vonexus EIC’s messaging capability beyond the office with a speech-enabled telephony user interface (TUI) and “hands-free” mobility features that let workers manage their e-mails, voicemails and faxes from anywhere.

Voicemail, TUI functionality
The Vonexus EIC system’s TUI and mail server enable users who have an e-mail account to receive and play voicemails on the desktop. In one inherent process, EIC logs the options a caller selects, puts them into the text of an e-mail, then delivers the e-mail and attached recorded voice message to the user’s PC, where users can then play voice messages using EIC’s desktop voicemail form. And just like e-mail, the Vonexus EIC system identifies voicemail (and fax) transmissions using Caller ID or Automatic Number Identification (ANI).

Once an e-mailed voicemail message lands in an EIC user’s inbox, the user can open the voice attachment and listen to it via PC speakers, directly from their workstation, or using headphones connected to the PC. Microsoft Exchange also allows users to play EIC’s voicemail form audio—and manage all voicemail, e-mail and fax messages—over the telephone.

Shown here: Vonexus EIC’s desktop voicemail form, which allows users to play a voice message, delete it, save it as a .wav file to forward to other users, or archive it in their messaging inbox for future reference.

Available Follow-Me
To make themselves more readily accessible,Vonexus EIC Interaction Mail users can establish “Follow Me” telephone numbers in their Interaction Client^® desktop interface, and also using the Vonexus EIC system’s personal rules options to configure how calls should be handled when they aren’t available. For example, Available Follow-Me allows a caller to quickly locate an EIC user, or to optionally leave a voicemail message. Personal rules also give EIC users several other options when sending and forwarding voicemail messages.

Options for sending voicemails

Use Vonexus EIC workgroups as distribution lists
Play sender’s identity when entering an EIC user’s extension
Set message as high priority when sending voicemails

Options for forwarding voicemails

Add voice annotation to a forwarded message
Forward voicemails to other Vonexus EIC user extensions
Identify messages via Dial by Name for recipients (e-mail IDs)
Play entity names as recipients are selected; last entry can be overwritten (Text-To-Speech if not recorded)

Fax
The Vonexus EIC system makes receiving and sending faxes as easy as opening an e-mail message. Because Vonexus EIC’s Interaction Mail component includes the Interaction Fax desktop fax server—and acts as a complete fax on-demand system—incoming fax messages appear as an e-mail attachment in an EIC user’s inbox. Vonexus EIC users also get a single Direct Inbound Dialing (DID) number that serves as both their telephone and fax number, whether an individual user or workgroup member.

Shown here: Vonexus EIC’s desktop fax viewer, which also allows users to compose and send faxes.

Options for fax messaging

Listen to new or saved faxes via Text-To-Speech
Redirect faxes to a nearby fax machine
Forward fax messages to an alternate Vonexus EIC user by name or extension, or to an EIC workgroup as a distribution list
Forward returns to disposition of original fax message (Reply, for internal replies only)
Leverage fax tone detect for universal one-number desktop access (voice, fax, mobile)

Faxing efficiency. To streamline the faxing process, Vonexus EIC sends and stores fax image files as .tif-compatible files or as .i3f-compatible (Vonexus proprietary) files, with T.38 providing the faxing protocol. Interaction Fax additionally uses the same TCP/IP connection as Vonexus EIC’s Interaction Client desktop interface for submitting faxes, enabling it to work through a firewall configured to allow Interaction Client traffic. Overall within the Vonexus EIC system, universal line ports serve as fax trunks as well as those for IP PBX, ACD, voicemail, etc.

Message notification
Vonexus EIC affords users several different ways to be notified when receiving a new voicemail or fax message:

By pager – digital or alpha-numeric, or via a pager e-mail address
By outcall to a telephone number
Notify only voice messages
Notify only urgent voice messages
Notify all voicemails and incoming faxes
Notify only incoming faxes

A Vonexus EIC user can also schedule the notification, whether during a specific timeframe or to always issue a notification whenever a message comes in.

Interaction Mobile Office
For the speech-enabled retrieval of messages, Vonexus EIC users can take advantage of Interaction Mobile Office and simple speech commands to access, listen to, save and even forward voicemail as well as e-mail and fax messages. Interaction Mobile Office also broadens Vonexus EIC’s messaging capability with a speech-enabled telephony user interface (TUI) and “hands-free” mobility features that include:

E-mail functions