- About Us
- Support & Services |
- Tools & Resources |
- Products & Solutions |
|
|
|
|
 |
|
|
|
Vonexus EIC Architecture
Technical Advantages
100% Microsoft®-based IP PBX communications
Enterprises today require more refined inter-company communications, more
touch points for customers via departmental or workgroup “call center” operations,
better metrics to measure effectiveness, and hands-on ownership to speed communications
system changes and reduce costs.
Everything a “usual” PBX phone system can’t do alone.
Unlike proprietary PBXs — and even many new IP PBXs — Interactive Intelligence developed the Vonexus Enterprise Interaction Center IP PBX system as 100% Microsoft-based software, and designed it on open standards including the Session Initiation Protocol (SIP) to take advantage of voice over IP (VoIP). The Vonexus EIC application suite also comes pre-integrated in a single Intel®-based server that eliminates the need for expensive PBX equipment and associated “multi-box” hardware for communications beyond phone calls.
Consider Vonexus EIC’s adaptability and feature-rich applications for user productivity, for world-class customer service — and especially for enterprises that utilize the Microsoft platform — and your business gets future-proof investment protection against changes to communications application requirements over time.
Pre-integrations to Microsoft applications
Pre-integrated plug-ins make it easy to add Microsoft’s business applications in the Vonexus EIC system’s equally pre-integrated IP telephony server for voice and data on a single network. Along with leveraging your existing application investment, Vonexus EIC lets you add Microsoft products at any time: Microsoft Dynamics™ GP (Great Plains®) and Dynamics CRM, Exchange Server and Outlook®, Windows® XP, and products from the Windows Server System™, Office Online and Windows Mobile® lineups.
Leverage VoIP and SIP out of the box
Whether a single location or multiple sites, Vonexus EIC’s open standards approach lets your organization support the Internet Protocol and ease the migration to voice over IP via the SIP communications standard. By fully enabling the EIC software for IP telephony and architecting it both for SIP and Microsoft-centric network management, the Vonexus EIC system gives your enterprise a well-defined migration path to VoIP with:
- An integrated SIP-based media server that offloads the processing of call recording and other media operations, allowing enterprises to leverage SIP’s network scalability
- A bundled 100% software suite well-suited for IP technologies that favor software over hardware, and that incorporates a cost-effective disaster recovery solution; no “hidden” proprietary middleware or additional hardware is needed to launch the Vonexus EIC system on an IP-based local- or wide-area network (LAN or WAN)
- A single IP PBX communications software platform for multimedia, business partners, information workers, departmental call center agents, and worldwide calling and interaction routing
Connect distributed locations and branch offices via the Vonexus EIC Server at headquarters and your IP-based LAN or WAN, the Interaction SIP Proxy and SIP gateways, and a link to your Public Switched Telephone Network (PSTN) using a traditional E1/T1 interface. No forklift upgrades are ever required, and the telecom cost savings you realize from LAN/WAN toll by-pass will be well worth the move to Vonexus EIC and IP telephony.
Integrate the SIP Interaction Media Server for Vonexus EIC to reliably scale the Vonexus Enterprise Interaction Center system and reduce costs by moving audio recording and processing from the Vonexus EIC Server to a dedicated SIP Interaction Media Server.
Server-based approach and scalability
Scale from 100 to 1,000 users/ workstations in a single Vonexus EIC Server (or via SIP Interaction Media Server), with available options for additional Vonexus EIC licensing and server upgrades for ports and gateways.
Add functionality by adding applications, not more hardware. If your business doesn’t need Vonexus EIC features like unified messaging and integrated interactive voice response (IVR) up-front, simply add their applications and licensing later as needs dictate. Easily integrated Vonexus EIC add-ons include business workstation licenses, phone-only call center and basic call center workstation licenses, unified messaging (voice mail, e-mail, fax), desktop faxing, and basic as well as advanced Web chat.
Replace expensive, complex voice boards, since the Vonexus EIC Server utilizes Dialogic® Host Media Processing (HMP) software for a true 100% software solution.
The Vonexus EIC Whole Product Model … no assembly required
Get everything in one system including the pre-configured Vonexus EIC Server, SIP Proxy Server, SIP gateways, and the Microsoft® Windows® 2003 operating system on which Vonexus EIC runs.
SIP-standard IP phones from industry leader Polycom® are also included with the Vonexus EIC system. Or simply utilize the soft phone and call controls in Vonexus EIC’s Interaction Client desktop telephony client, including for remote access via EIC’s Mobile Corporate Communications feature set.
Install Vonexus EIC quickly, since on-site installation requires only running the Vonexus EIC Set-up Wizard and configuring stations, lines and users via EIC’s built-in Interaction Administrator® interface.
Get reliable system components from the most recognized, most trusted suppliers in the communications industry, including the pre-integrated Intel or HP ML-series EIC Server, which utilizes the dependable Intel® XeonT processor.
Available Client integrations for Microsoft Applications
Vonexus EIC’s available Interaction Client® brings the Vonexus EIC system’s phone and presence management features directly to the desktop, while the EIC Outlook .NET Edition Telephony Client makes rules-based call handling available in Outlook. Or streamline customer transactions with EIC Clients for Microsoft Dynamics GP and Dynamics CRM, which bring embedded call controls, IVR-based data access and screen pop to each application. An EIC Telephony Client .NET Edition for contact integration and presence applications in Live Communications Server also increases user availability and communication with priority customers.
Back to Vonexus EIC Architecture main page