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Enterprise Messaging and Voicemail Replacement Solutions

Today's average organization is anything but ordinary. They range from multinational enterprises with a large mobile workforce, with campuses that are geographically dispersed throughout the world, to smaller firms located in a single home office-yet they all possess the same aspirations of steadfast growth through innovation.

That's why Interactive Intelligence delivers an all-in-one software solution to support these initiatives. From a simple voicemail replacement solution to full-blown enhanced messaging capabilities, from 100 users to over 250,000, we've got you covered.

Enterprise Messaging Solution Overview

A versatile approach to messaging

Voice mail if that's all you need

Replace legacy voicemail systems or upgrade your messaging technology with the ability to easily integrate to existing PBXs, even if you have different ones throughout your organization
Provide basic voice mail features your users expect-right down to the same Telephone User Interface (TUI) menus they've been using for years

Unified messaging, when voice mail isn't enough

Manage all of your e-mails, faxes and voice mails from a single inbox
Implement unified messaging for the whole organization, or upgrade one voicemail user at a time with a flexible licensing model

Enhanced messaging features

Add status and presence management, Find-me/Follow-me, rules-based call routing and Microsoft® Exchange Calendar access, including TUI-driven access to schedules over the phone.

Fax from the desktop

Manage inbound faxes from the convenience of your desktop
Improve overall fax management through intelligent fax routing routines

Take mobility to a higher level

Enable mobile users to manage e-mails, voice mails, faxes and company directories from a Web browser, PDA, or any phone
Use speech commands to manage all aspects of your mailbox, including changing availability status, directory dialing and managing forwarded numbers

Strengthen organizational messaging capability

Expedite call routing and transactions with speech-enabled IVR and auto attendant
Access phone menus using simple voice commands, or traditional DTMF touch-tones
Issue emergency outbound notifications to dispersed work teams
Improve collaboration with audio conferencing
Transform data to voice with Text-to-Speech functionality

Use our At-a-Glance comparison guide to find the solution that is right for you.

Better Messaging Enterprise-Wide	VONEXUS Enterprise Interaction Center	Customer Interaction Center®	Messaging Interaction Center™
Scalability
50 - 1,500 users
1,500 - 15,000 users
15,000+ users
Architecture
Assured Message Delivery (Queue/Retry)
Redundancy
Third-party PBX Integration
Backup Message Store
LDAP User Repository
Messaging Versatility
Voice Mail
Fax Server
Unified Messaging
One-number Follow-me/Find-me
Rules-based Routing
Presence Management
Centralized Administration
Message Waiting Indicator (MWI)
Message/Calendar Access
Telephone User Interface (TUI)
Browser
Speech
Mobile (PDA)
Additional Features
Audio Conferencing
Enterprise IP Telephony Features (IP/PBX)
Call Center/Contact Center Features
Auto Attendant
Desktop GUI
Browser Interface
System Administration
Single Desktop GUI
User Administration
Desktop GUI
Browser Interface