" Events


Live Webinars

Weekly Live Web Demonstration - CaaS Small Center

Every Tuesday at 2:00pm Eastern and Thursday at 11:00am Eastern

Special Events

Business Process Automation Best Practices For Improving Customer Complaint Resolution

This webcast will help customer service, contact center, and sales operations executives apply business process automation best practices to more effectively address and resolve customer complaints.

What Does it Take to Deliver a Superior Customer Experience? The Two Top-Rated Online Retailers, B&H Photo and Crutchfield Electronics, Share Their Secrets

Winning and keeping customers by delivering consistently great service experiences is the key competitive battleground in today’s marketplace. This recorded webcast will discuss practical CX tools and service methods.

How Moving Your Contact Center to the Cloud Eliminates Risk: A New Way of Evaluating Cloud TCO

A move to the cloud can eliminate the risk that the buyer assumes — and when calculated into the equation, can have a profound impact on the true TCO. Join us to learn the in’s-and-out’s of building a reduced risk TCO model.

Insurance 2015: Predicting Digital Trends

October 21, 2014 2:00 PM – 3:00 PM EDT

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