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A simple and powerful cloud solution designed for small contact centers between 10 and 50 agents.
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What do consumers want in a great service experience?
What do IT professionals and customer care leaders want from the technology behind that great customer experience?
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Our latest release, 4.0, takes our call center software solution to even more powerful levels.
View our product demos and see what our call center solutions can do for your business.
Our extensive library of product related Whitepapers give valuable insight.
Help your business gain advantage from your call center applications with our suite of guides.
3rd party research documents to bring you up to speed on technology developments and trends
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Interest in the cloud is growing rapidly, and companies have asked for a way to quickly trial
Search our list of over 130 case studies and find out how companies improved their business by using our solutions.
Download product brochures, including all of our call center technologies that can benefit your business.
An all-in-one contact center platform for multichannel interactions, available in the cloud, on-premises, or as a managed service where we do it all. Unified Communications for scalable, application-rich IP PBX, messaging, conferencing and collaboration throughout the enterprise. Business process automation for control over multi-step people-centric processes and visibility into operations, and enterprise content management to handle even the most extensive information volumes.
From a single integrated platform, your business also gets all of this. ACD. Multichannel queuing. IP PBX functionality and voice over IP (VoIP). Predictive dialing. Call recording. Screen recording. Speech analytics. Workforce management. Voice mail, unified messaging, interactive voice response (IVR), and eServices.
At Interactive Intelligence, it's what we do.
6 Mar 2014
Interactive Intelligence Channel Director Named among CRN's 2014 Channel Chiefs Read more...
5 Mar 2014
Interactive Intelligence Launches Customer Experience Makeover Contest Read more...
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