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CaaS Small Center

A simple and powerful cloud solution designed for small contact centers between 10 and 50 agents.

Find out more

 
 

Industry Web Event

Tuesday, April 29th 2014
11:30AM EDT / 16:30 BST

Register Now

 
 

Enter to Win!
Boost Revenue, Value, and Overall Success

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Interactive Intelligence Global Conference
Interactions 2014

 

June 2-5, 2014
JW Marriott • Indianapolis
 

 

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The next wave of intelligent business communications
Upgrade to 4.0

 

  • Speech Analytics
  • Increased scalability
  • Cloud and web portal
  • Find out more

 

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New Customer Service Experience Research Study
Study answers two key questions:

What do consumers want in a great service experience?

What do IT professionals and customer care leaders want from the technology behind that great customer experience?

Download Now

 
 
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See how Bentley Systems created
a true multichannel contact center

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Contact Center Automation Newsletter

Resource library
Access our whitepapers, guides, downloads, and research...

Contact Center software updates

Upgrade to 4.0

Our latest release, 4.0, takes our call center software solution to even more powerful levels.

Product Demos

Product Demos

View our product demos and see what our call center solutions can do for your business.

Whitepapers

Whitepapers

Our extensive library of product related Whitepapers give valuable insight.

Practical Guides

Practical Guides

Help your business gain advantage from your call center applications with our suite of guides.

Research Papers

Research Papers

3rd party research documents to bring you up to speed on technology developments and trends

Quick Spin

CaaS Quick Spin - A free trial of our cloud offering

Interest in the cloud is growing rapidly, and companies have asked for a way to quickly trial

Case Studies

Case Studies

Search our list of over 130 case studies and find out how companies improved their business by using our solutions.

Product Literature

Product Literature

Download product brochures, including all of our call center technologies that can benefit your business.

Other vendors offer call center software.

With Interactive Intelligence, your business gets complete solutions.

An all-in-one contact center platform for multichannel interactions, available in the cloud, on-premises, or as a managed service where we do it all. Unified Communications for scalable, application-rich IP PBX, messaging, conferencing and collaboration throughout the enterprise. Business process automation for control over multi-step people-centric processes and visibility into operations, and enterprise content management to handle even the most extensive information volumes.

From a single integrated platform, your business also gets all of this. ACD. Multichannel queuing. IP PBX functionality and voice over IP (VoIP). Predictive dialing. Call recording. Screen recording. Speech analytics. Workforce management. Voice mail, unified messaging, interactive voice response (IVR), and eServices.

At Interactive Intelligence, it's what we do.

Current news & events

17 Apr 2014
Interactive Intelligence to Acquire OrgSpan Read more...

17 Apr 2014
Interactive Intelligence to Announce First-Quarter 2014 Financial Results Read more...