Special Events: Pre-Conference Extras
Join us a day early, on Monday, June 4, at Interactions 2012 to participate in some special events taking place! Including a pre-conference session, golf, or a tour of the Hall of Fame at the Indianapolis Motor Speedway!
Register for your choice during registration.
Introduction to Interactive Intelligence
Are you a new customer or partner to Interactive Intelligence? Join us for an overview of our product suite, product demos, Interactive jargon, and suggestions of sessions that you do not want to miss while at Interactions 2012. After we give you a complete overview we will head to the Interactive Intelligence Headquarters to tour the facilities. Lunch will be provided.
An additional fee may apply.
9:00 am – 6:00 pm
JW Marriott
Buses will depart from the JW for the Interactive Intelligence Headquarters @ 3:15 pm.
Contact Center Management Fundamentals
World class organizations recognize the critical role of the contact center in achieving their strategic objectives. Managing a contact center is more complex and challenging than ever in these days of internet empowered customers, multi-channel access, and senior management ever increasing focus on the bottom line. Whether you are new to contact center management or an experienced veteran this session will focus on the key principles and methodologies that must be understood to maximize your value, manage efficiently, and build customer loyalty. An additional fee may apply.
9:00 am – 12:00 pm
JW Marriott
Workforce Management; It’s More Than Just Creating Schedules
Workforce management is at the heart of effective contact center management and probably the most underestimated and misunderstood of all the critical functions. When workforce management is unsupported or ineffective the result is a reactive environment with erratic service levels, cancelled quality initiatives, and dissatisfied customers. This session takes a look at the many facets of workforce management; long term planning, forecasting methodologies, shrinkage factors, scheduling efficiently, real time management, and reporting. An additional fee may apply.
1:00 pm – 4:00 pm
JW Marriott
Enjoy an afternoon of golf at one of the top rated courses in Indy!
The Brickyard Crossing
Voted one of Americas Top 100 public golf courses by Golf Digest and Golfweek. The Pete Dye designed course includes four-hole stretch inside the legendary Indianapolis Motor Speedway and 14 holes adjacent to the backstretch of the race track. Lunch will be provided. An additional fee may apply.
*Buses will depart from the JW Marriott at 11AM Eastern.
Hall of Fame Museum Tour & Track Lap
Step into history of the event that has been called “The Greatest Spectacle in Racing!” The museum features over 75 vehicles on display, pictures, uniforms and an extensive trophy collection, including the famed Borg-Warner Trophy, which honors the winner of each Indianapolis 500. Following the museum tour, you will take a ride around the famed 2 ½ mile oval track.
*Buses will depart from the JW Marriott at 1PM Eastern