Live on Set! Interact with Experts on InteractiveTV
Experience InteractiveTV. Interviews feature insight from industry experts about what’s trending in the insurance and utilities industries, the future of the cloud, mobility, contact center, delivering exceptional customer service, best practices from customers, and much more! Stop by the set and join the “studio audience” to watch the live broadcast and participate by asking questions of the guests during open Q&A.
Plus, we’ll be doing giveaways throughout the day. There’s a chance to win during every interview!
Current schedule
| Speaker |
Title |
Company |
Day |
Time |
Session Title |
| Elizabeth Herrell |
President, VP/Principal Analyst |
Communication Initiatives, Constellation Research |
Tuesday |
8:00a-8:20a |
Communications in the Cloud and its Future Growth |
| Mark Breading |
Partner |
Strategy Meets Action |
Tuesday |
1:30p-1:50p |
Transformations in Insurance Contact Centers |
| Sam Marzianno |
Telecommunication Analyst |
Blinds.com |
Tuesday |
2:00p-2:20p |
IPA's Resounding Impact on Customer Service |
| Melissa O'Brien |
Research Analyst, Worldwide Customer Care BPO Services |
IDC |
Tuesday |
3:00p-3:20p |
Fulfilling Modern Customer Experience Expectations in the Contact Center |
| Warren Causey |
President & CEO |
Warren B. Causey, Ltd. |
Tuesday |
3:30p-3:50p |
Utilites: Evolving Customer Service and Functionality Through Technology |
| Andrew Spirrison |
Vice President Retail Delivery |
FORUM Credit Union |
Tuesday |
4:00p-4:20p |
How FORUM Credit Union is Improving the Customer Experience through a Better Contact Center |
| Mike Fitzgerald |
Senior Analyst |
Celent |
Tuesday |
4:30p-4:50p |
How Creativity and Technology are Causing a Revolution in the Insurance Industry |
| Michele Rowan |
President |
At Home Customer Contacts |
Wednesday |
9:30a-9:50a |
Making the Case for Remote Agents and Contact Centers |
| Susan Motz |
Director, Information Technology |
MCAP |
Wednesday |
10:00a-10:20a |
MCAP: A Present and Future Look into Contact Centers for the Mortage Industry |
| Sheila McGee-Smith |
President & Principal Analyst |
McGee-Smith Analytics, L.L.C |
Wednesday |
10:30a-10:50a |
Mobility: Smart Phones need a Smarter Contact Center |
| LeAnne Foster |
Call Center Analyst |
Southwest Gas |
Wednesday |
11:00a-11:20a |
Customer Service in the Utilities World |
| Lyn Trewenack |
Associate Director |
Limebridge Australia |
Wednesday |
11:30a-11:50a |
The Progression of the Customer Experience in Contact Centers |
| Dennis Cambridge |
ICT Manager |
Voxpro |
Wednesday |
12:00p-12:20p |
Flexibility in the Cloud |
| Blair Pleasant |
President & Principal Analyst |
COMMfusion |
Wednesday |
1:30p-1:50p |
Social Media and Multichannel: Getting Social in the Contact Center |
| William Couperthwait II |
Vice President Customer Service |
NYCM |
Wednesday |
2:00p-2:20p |
NYCM Insurance and Efficient Insurance Operations with CIC |
| Don Van Doren |
Principal |
UniComm Consulting, LLC |
Wednesday |
2:30p-2:50p |
BPA: Bringing Method to the Madness |
| Garrett Schanck |
CEO |
Stellar Recovery, Inc. |
Wednesday |
3:00p-3:20p |
Managing Uncertainties in Today's Collection Environment |