Live on Set! Interact with Experts on InteractiveTV

Experience InteractiveTV. Interviews feature insight from industry experts about what’s trending in the insurance and utilities industries, the future of the cloud, mobility, contact center, delivering exceptional customer service, best practices from customers, and much more! Stop by the set and join the “studio audience” to watch the live broadcast and participate by asking questions of the guests during open Q&A.

Plus, we’ll be doing giveaways throughout the day. There’s a chance to win during every interview!

Current schedule

Speaker Title Company Day Time Session Title
Elizabeth Herrell​ ​President, VP/Principal Analyst Communication Initiatives, Constellation Research Tuesday 8:00a-8:20a Communications in the Cloud and its Future Growth
Mark Breading​ ​Partner Strategy Meets Action Tuesday 1:30p-1:50p Transformations in Insurance Contact Centers
Sam Marzianno​ Telecommunication Analyst​ Blinds.com Tuesday 2:00p-2:20p IPA's Resounding Impact on Customer Service
Melissa O'Brien​ ​Research Analyst, Worldwide Customer Care BPO Services IDC Tuesday 3:00p-3:20p Fulfilling Modern Customer Experience Expectations in the Contact Center
Warren Causey​ ​President & CEO Warren B. Causey, Ltd. Tuesday 3:30p-3:50p Utilites: Evolving Customer Service and Functionality Through Technology
Andrew Spirrison​ ​Vice President Retail Delivery FORUM Credit Union Tuesday 4:00p-4:20p How FORUM Credit Union is Improving the Customer Experience through a Better Contact Center
Mike Fitzgerald​ ​Senior Analyst Celent Tuesday 4:30p-4:50p How Creativity and Technology are Causing a Revolution in the Insurance Industry
Michele Rowan​ ​President ​At Home Customer Contacts ​Wednesday ​9:30a-9:50a ​Making the Case for Remote Agents and Contact Centers
Susan Motz​ Director, Information Technology​ MCAP Wednesday 10:00a-10:20a MCAP: A Present and Future Look into Contact Centers for the Mortage Industry
Sheila McGee-Smith​ ​President & Principal Analyst McGee-Smith Analytics, L.L.C Wednesday 10:30a-10:50a Mobility: Smart Phones need a Smarter Contact Center
LeAnne Foster​ Call Center Analyst​ Southwest Gas Wednesday 11:00a-11:20a Customer Service in the Utilities World
Lyn Trewenack​ Associate Director​ Limebridge Australia Wednesday 11:30a-11:50a The Progression of the Customer Experience in Contact Centers
Dennis Cambridge​ ​ICT Manager Voxpro Wednesday 12:00p-12:20p Flexibility in the Cloud
Blair Pleasant​ President & Principal Analyst​ COMMfusion Wednesday 1:30p-1:50p Social Media and Multichannel: Getting Social in the Contact Center
William Couperthwait II  ​Vice President Customer Service NYCM Wednesday 2:00p-2:20p NYCM Insurance and Efficient Insurance Operations with CIC
Don Van Doren​ ​Principal UniComm Consulting, LLC  Wednesday 2:30p-2:50p BPA:  Bringing Method to the Madness
Garrett Schanck ​CEO Stellar Recovery, Inc. Wednesday 3:00p-3:20p Managing Uncertainties in Today's Collection Environment